Statement (I): “Motivation is a continuous, complex and dynamic process”. Statement (II): “As compared to other industries, extra motivation is required in service sector industries”.
Both, Statement (I) and (II) are correct.
Both statements describe the nature of motivation and where it is most needed, and each is judged separately for truth.
Statement (I) says motivation is a continuous, complex and dynamic process. This is correct and is the standard characterisation. It is continuous because human needs are never permanently satisfied - as one need is met, another arises. It is complex because it springs from many interacting needs, motives and individual differences that are hard to observe directly. And it is dynamic because a person's motives shift over time and with changing circumstances.
Statement (II) says that, compared with other industries, extra motivation is required in service-sector industries. This is also correct. Services are people-intensive and are produced and consumed simultaneously in direct contact with the customer, so the employee's attitude, effort and courtesy at the moment of service directly determine quality. That makes sustained, extra motivation of front-line staff especially important, more so than in capital-intensive industries where output depends less on moment-to-moment human effort.
Since both statements are true, the correct code is that both are correct.
Hence both Statement (I) and Statement (II) are correct.
Similar Questions
An individual's involvement in work primarily indicates his/her:
Which one of the following is not a ‘hygiene factor’ of Herzberg's Two Factor theory ?
When an individual is motivated to approach two or more positive but mutually exclusive goals, he is facing which one type of the following conflicts ?
According to Vroom’s theory of motivation, which one of the following is correct ?
A theory of motivation that is concerned with the beneficial effects of intrinsic motivation and the harmful effects of extrinsic motivation, is termed as :
Which of the following is not perceived as the basic element of motivation ?
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Give the correct order of stages in goal setting theory.
Which among the following is not a hygiene factor ?
Boss offers an employee a promotion which has huge increase in salary along with a new title. It also requires employee to work ten hours more per week along with shifting to a remote place. It is an example of which one of the following?
Important Questions from Motivation
- Match List I with List Il related to content Theories of Motivation
List I (Exponent) List II (Theory) (a) Abraham Maslow (i) Two-factor Theory (b) Herzberg (ii) Achievement Theory (c) Aldufer (iii) Need Hierarchy Theory (d) Mcclelland (iv) ERG Theory - Mechanistic view of motivation can be characterised as :
(a) S-O-R explanation.
(b) Direction of behaviour is determined by bonds between stimulus and response or habits.
(c) Probability of elicitation of various habits depend upon prior reinforcement contingencies.
(d) Behaviour once elicited persists until the removal of sustaining stimuli. - Which of the following sequence is correct in case of steps in a goal-setting program for students ?
- According to self-determination theory ______ and _____ form the basis for intrinsic motivation.
Match List-I with List-II and select the correct answer by choosing from the codes given below :
List – I
(Concept)List – II
(Explanation)a. Fixed Action Pattern i. When two incompatible response tendencies are simultaneously aroused, the organisms may display behaviours that appear to be irrelevant to the situation. b. Displacement Activity ii. Highly stereotyped responses that are assumed to be genetically programmed reactions that occur in the presence of a particular ‘sign’ stimulus. c. Hedonic Bias iii. A state in which a person performs an action because the act itself is satisfying or rewarding internally. d. Intrinsic motivation iv. Tendency to take more credit for success than to take responsibility for failure.
