Statement (I): “Motivation is a continuous, complex and dynamic process”. Statement (II): “As compared to other industries, extra motivation is required in service sector industries”.
Both, Statement (I) and (II) are correct.
Both statements describe the nature of motivation and where it is most needed, and each is judged separately for truth.
Statement (I) says motivation is a continuous, complex and dynamic process. This is correct and is the standard characterisation. It is continuous because human needs are never permanently satisfied - as one need is met, another arises. It is complex because it springs from many interacting needs, motives and individual differences that are hard to observe directly. And it is dynamic because a person's motives shift over time and with changing circumstances.
Statement (II) says that, compared with other industries, extra motivation is required in service-sector industries. This is also correct. Services are people-intensive and are produced and consumed simultaneously in direct contact with the customer, so the employee's attitude, effort and courtesy at the moment of service directly determine quality. That makes sustained, extra motivation of front-line staff especially important, more so than in capital-intensive industries where output depends less on moment-to-moment human effort.
Since both statements are true, the correct code is that both are correct.
Hence both Statement (I) and Statement (II) are correct.
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Important Questions from Motivation
What do you think is the best tool to motivate students?
______ is the set of attributes used to describe oneself.
Which of the following statement is correct?
I. Praising children for ability and hard-work comes under intrinsic motivation
II. Giving children money or treats for good grades comes under extrinsic motivation
Which of the following strategies can be used to enhance the motivation level of the learners?
I. Students should be encouraged to make decisions.
II. Students should be praised for desirable behaviour.
III. A teacher should spend more time on student weakness.
Which one of the following is not a function of motivation in learning?
