Given below are four statements. Some of the statements are incorrect. You have to choose the correct one.
Customer loyalty has been found to be positively correlated with employee engagement.
Each statement makes a claim about the relationship between satisfaction, motivation and engagement, and only one survives scrutiny.
The correct statement is that customer loyalty has been found to be positively correlated with employee engagement. This is a well-supported empirical finding, often expressed through the service-profit chain: engaged employees put discretionary effort into their work, which improves service quality, which in turn raises customer satisfaction and loyalty.
The first statement confuses satisfaction with motivation. An employee may be perfectly satisfied - content with pay, conditions and colleagues - and still exert no extra effort, since satisfaction describes contentment with the job while motivation describes the drive to perform. The second statement makes a similar error: being happy simply to be around is passive contentment and does not by itself make someone a good contributor. The third statement is wrong because engagement is not something motivated employees can dispense with; engagement is the emotional and intellectual commitment that sustains and channels motivation, so it remains necessary.
Hence the correct statement is that customer loyalty is positively correlated with employee engagement.
Similar Questions
When an individual is motivated to approach two or more positive but mutually exclusive goals, he is facing which one type of the following conflicts ?
According to Vroom’s theory of motivation, which one of the following is correct ?
A theory of motivation that is concerned with the beneficial effects of intrinsic motivation and the harmful effects of extrinsic motivation, is termed as :
Which of the following is not perceived as the basic element of motivation ?
An individual's involvement in work primarily indicates his/her:
Boss offers an employee a promotion which has huge increase in salary along with a new title. It also requires employee to work ten hours more per week along with shifting to a remote place. It is an example of which one of the following?
Assertion (A): Equity theory of work motivation is based on social exchange process, in which individuals make contributions (inputs) and expect certain rewards (outcomes).
Reason (R): Individuals decide whether or not a particular exchange is satisfactory by comparing their inputs and outcomes with those of others and try to rectify inequality.
Codes:
_________ theory of motivation ignores the inner state of the individual and concentrates solely on what happens when he or she takes some action.
Which among the following is not a hygiene factor ?
Arrange the major steps of Luthan's O.B. Mod approach to behavioral performance management from earlier to later
A. Measure
B. Identity
C. Intervene
D. Analyse
E. Evaluate
Choose the correct answer from the options given below:
Important Questions from Motivation
What do you think is the best tool to motivate students?
______ is the set of attributes used to describe oneself.
Which of the following statement is correct?
I. Praising children for ability and hard-work comes under intrinsic motivation
II. Giving children money or treats for good grades comes under extrinsic motivation
Parents and teachers often reward their child for successful completion of learning tasks. This practice stimulates which of the following motivation in a student?
I. Intrinsic motivation.
II. Extrinsic motivation.
Which of the following strategies can be used to enhance the motivation level of the learners?
I. Students should be encouraged to make decisions.
II. Students should be praised for desirable behaviour.
III. A teacher should spend more time on student weakness.
