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Question

Match the List-I with List-II

LIST I
Macro level Organizational stressors  
LIST II
Causative factor in organization
A. Rotating work shiftsI. Organizational structure and design
B. Line-staff conflictsII. Administrative policies and strategies
C. Appraisal systemIII. Working conditions
D. Polluted airIV. Organizational process

Choose the correct answer from the options given below:

This question was previously asked in
UGC NET 2024 Management Question Paper (02-Sep-2024) (Shift 2)
The correct answer is

A-II, B-I, C-IV, D-III

 A-II, B-I, C-IV, D-III — option 3.

The framework. Macro-level organisational stressors are usually grouped under four heads — administrative policies and strategies, organisational structure and design, organisational processes, and working conditions. The task is to place each stressor under the head that causes it.

StressorCausative factorWhy
A. Rotating work shiftsII — Administrative policies and strategiesWhether the plant runs shifts, and whether they rotate, is a policy decision of management, alongside downsizing, competitive pressure, pay policy and rules. Shift rotation disrupts the body clock, sleep and family life, and is among the most studied occupational stressors
B. Line-staff conflictsI — Organisational structure and designThe line-staff conflict is a structural phenomenon — it arises from how authority is divided between those who advise and those who command. Also here: centralisation, specialisation, role ambiguity, role conflict and staff-line differentiation
C. Appraisal systemIV — Organisational processAppraisal is a recurring process, like the control system, communication and information flow, and the reward system. An appraisal seen as unfair or arbitrary is a persistent source of stress precisely because it repeats
D. Polluted airIII — Working conditionsThe physical environment — air quality, noise, heat, light, crowding, safety hazards and poor ergonomics

How to answer it quickly. Two pairings are unmistakable: polluted air can only be a working condition, and line-staff conflict can only be structural, since the terms “line” and “staff” are themselves structural. Fixing D-III and B-I identifies option 3 at once.

The wider classification of stressors, of which these are one level :

LevelExamples
Extra-organisationalSocial and technological change, family, relocation, economic and financial conditions, race and class
Organisational (macro)The four heads above
GroupLack of group cohesiveness, lack of social support, intragroup and intergroup conflict
IndividualRole conflict and ambiguity, personal dispositions such as Type A behaviour, learned helplessness, psychological hardiness

Why it matters. Prolonged stress shows up as absenteeism, turnover, accidents, poor decisions and burnout. Because macro-level stressors are built into policy, structure and process, they are addressed by organisational remedies — job redesign, clearer roles, participative decision making, supportive supervision — rather than by individual coping alone.

Hence, the answer is A-II, B-I, C-IV, D-III.

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