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Question

Identify Emotion Regulation techniques from among the following :

A. Emotional Suppression

B. Cognitive reappraisal

C. Social sharing

D. Emotional Intelligence

E. Emotional Labour

Choose the correct answer from the options given below :

This question was previously asked in
UGC NET 2025 Management Question Paper (07-Jan-2026) (Shift 1)
The correct answer is

A, B and C only

 Suppression, cognitive reappraisal and social sharing — option 1.

What emotion regulation is. The processes by which people influence which emotions they have, when they have them, and how they experience and express them. The question asks for techniques — things a person actually does — and that is what separates the three correct items from the two wrong ones.

ItemIs it a regulation technique ?What it actually is
A. Emotional suppressionYesA response-focused strategy — inhibiting the outward expression of an emotion already felt
B. Cognitive reappraisalYesAn antecedent-focused strategy — reinterpreting the situation so that it generates a different emotion in the first place
C. Social sharingYesTalking about the emotion with others, which helps process and regulate it
D. Emotional intelligenceNoAn ability or trait — the capacity to perceive, use, understand and manage emotion. Regulation is one component of it, not an instance of it
E. Emotional labourNoA job demand — the requirement to display organisationally desired emotions. It is the situation that calls for regulation, not a technique of it

Gross’s distinction between the two main strategies is the important content here :

 Cognitive reappraisalSuppression
ActsEarly — before the emotion is fully generatedLate — after it has arisen
Effect on felt emotionChanges itLeaves it unchanged; only the display is hidden
Cognitive costLowHigh — sustained effort, and impaired memory for the episode
Effect on wellbeingGenerally positiveAssociated with stress, poorer relationships and burnout

The workplace implication. Jobs with heavy emotional labour — front-line service, nursing, teaching, call centres — require constant regulation. Employees who manage it by deep acting, which is essentially reappraisal, fare much better than those who rely on surface acting, which is suppression; training and supervisory support are directed at exactly that difference.

Hence, the answer is A, B and C only.

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