Identify Emotion Regulation techniques from among the following : A. Emotional Suppression B. Cognitive reappraisal C. Social sharing D. Emotional Intelligence E. Emotional Labour Choose the correct answer from the options given below :
A, B and C only
Suppression, cognitive reappraisal and social sharing — option 1.
What emotion regulation is. The processes by which people influence which emotions they have, when they have them, and how they experience and express them. The question asks for techniques — things a person actually does — and that is what separates the three correct items from the two wrong ones.
| Item | Is it a regulation technique ? | What it actually is |
|---|---|---|
| A. Emotional suppression | Yes | A response-focused strategy — inhibiting the outward expression of an emotion already felt |
| B. Cognitive reappraisal | Yes | An antecedent-focused strategy — reinterpreting the situation so that it generates a different emotion in the first place |
| C. Social sharing | Yes | Talking about the emotion with others, which helps process and regulate it |
| D. Emotional intelligence | No | An ability or trait — the capacity to perceive, use, understand and manage emotion. Regulation is one component of it, not an instance of it |
| E. Emotional labour | No | A job demand — the requirement to display organisationally desired emotions. It is the situation that calls for regulation, not a technique of it |
Gross’s distinction between the two main strategies is the important content here :
| Cognitive reappraisal | Suppression | |
|---|---|---|
| Acts | Early — before the emotion is fully generated | Late — after it has arisen |
| Effect on felt emotion | Changes it | Leaves it unchanged; only the display is hidden |
| Cognitive cost | Low | High — sustained effort, and impaired memory for the episode |
| Effect on wellbeing | Generally positive | Associated with stress, poorer relationships and burnout |
The workplace implication. Jobs with heavy emotional labour — front-line service, nursing, teaching, call centres — require constant regulation. Employees who manage it by deep acting, which is essentially reappraisal, fare much better than those who rely on surface acting, which is suppression; training and supervisory support are directed at exactly that difference.
Hence, the answer is A, B and C only.
The process by which people’s emotions are caused by the emotions of others is called ?
The tendency to draw a negative general impression about an individual based on a single characteristic refers to which of the following ?
Match List - I with List - II.
| List - I (Social Scientists) | List - II (Framework Theory) |
| A. McGuire | I. Balance Theory of attitude change |
| B. Rokeach | II. Framework of cultural dimensions |
| C. Hofstede | III. Framework of values |
| D. Heider | IV. Matrix of attitudinal change |
Choose the correct answer from the options given below :
A sum total of ways in which an individual reacts and interacts with others is called:
Match the List-I with List-II
| LIST I Macro level Organizational stressors | LIST II Causative factor in organization |
| A. Rotating work shifts | I. Organizational structure and design |
| B. Line-staff conflicts | II. Administrative policies and strategies |
| C. Appraisal system | III. Working conditions |
| D. Polluted air | IV. Organizational process |
Choose the correct answer from the options given below:
‘Contact Hypothesis’ is based on the belief that :
The process by which sensory information is actively organised and interpreted by brain, is called :
A relatively stable set of characteristics that influence an individual's behaviour is known as :
Match the following and indicate the code of correct matching:
| List-I | List-II |
|---|---|
| a. Classical conditioning | i. Response-Stimulus learning |
| b. Operant conditioning | ii. Stimulus-Response learning |
| c. Cognitive theory | iii. Stimulus-Stimulus learning |
| d. Social learning | iv. Modelling process |
Codes:
Assertion (A): Attribution theory is based on relationship between personal perception and interpersonal behaviour.
Reasoning (R): Since most 'whys' are not directly observable, people must depend upon cognitions, particularly perception.
Codes:
Given below are two statements, one labelled as Assertion (A) and the other labelled as Reason (R). Read the statements and choose the correct answer using the code given below.
Assertion (A): Archie Carroll's model speaks of an organisation's four most basic forms of responsibility in order of priority.
Reason (R): Economic, legal, ethical, philanthropic responsibilities and their compliance increases brand value and furthers the profit.
Match List I with List II
LIST I (VRIO Framework criteria) | LIST II (Domain (HR) Applications) | ||
A. | Value | I. | Edge in terms of skills, knowledge and abilities |
B. | Rareness | II. | Teamwork |
C. | Imitability | III | Empowerment programs |
D. | Organisation | IV. | Unique history or culture |
Choose the correct answer from the options given below:
Which one of the following is the description of Ego Regression Mechanism?
Match List - I with List - II.
List - I Employers Attitude | List - II Appropriate Meaning | ||
(A) | My Boat Attitude | (I) | Get off, if you do not like it. |
(B) | Shared Boat Attitude | (II) | It is our own common enterprise, Let us combine our efforts to better it. |
(C) | Our Boat Attitude | (III) | We Sail together. Do not rock the boat. |
(D) | Your Boat Attitude | (IV) | With a sense of ownership and pride, the purpose is to let employees whole heartedly contribute to the cause of the enterprise. |
Choose the correct answer from the options given below: