The process by which people’s emotions are caused by the emotions of others is called ?
Emotion Contagion
Emotional contagion — option 2. The name is literal: emotions spread from person to person the way an infection does.
How it works. People unconsciously mimic the facial expressions, posture, voice and breathing of those around them, and that mimicry feeds back into their own feelings. A tense manager makes a tense team; one cheerful colleague lifts a whole office. It happens below the level of deliberate thought, which is what separates it from ordinary persuasion or sympathy.
| Term | Meaning |
|---|---|
| Emotion regulation | Managing one’s own emotions — suppressing, reappraising or modifying what one feels or shows |
| Emotional contagion | Catching the emotions of others; feelings transferred from person to person |
| Emotional dissonance | The gap between the emotion actually felt and the emotion the job requires one to display |
| Emotional labour | The effort of displaying organisationally required emotions — the cabin crew’s smile, the nurse’s calm; a term from Arlie Hochschild |
Why the four are so easily confused. All belong to the same field, but they answer different questions: contagion asks where an emotion came from; regulation asks what a person does with it; labour asks what the job demands; and dissonance names the strain when demand and feeling diverge. Emotional labour is performed through surface acting, faking the display, or deep acting, actually summoning the feeling; surface acting produces the most dissonance and the most burnout.
Why it matters to management. Contagion is why the mood of a leader is treated as a management variable rather than a private matter, why service firms train for it, and why a single persistently negative team member can affect a whole group’s performance. It also explains the “emotional tone” a workgroup develops over time.
Hence, the answer is Emotion Contagion.
Similar Questions
Match List - I with List - II.
List - I
(Social Scientists)List - II
(Framework Theory)A. McGuire I. Balance Theory of attitude change B. Rokeach II. Framework of cultural dimensions C. Hofstede III. Framework of values D. Heider IV. Matrix of attitudinal change Choose the correct answer from the options given below :
Match the following and indicate the code of correct matching:
List-I List-II a. Classical conditioning i. Response-Stimulus learning b. Operant conditioning ii. Stimulus-Response learning c. Cognitive theory iii. Stimulus-Stimulus learning d. Social learning iv. Modelling process Codes:
‘Contact Hypothesis’ is based on the belief that :
The process by which sensory information is actively organised and interpreted by brain, is called :
A relatively stable set of characteristics that influence an individual's behaviour is known as :
The operant conditioning or learning approach to behaviour is based on __________.
The principles by which the process of perceptual organization works was first identified by Max Wertheimer in the year __________.
Assertion (A): Attribution theory is based on relationship between personal perception and interpersonal behaviour.
Reasoning (R): Since most 'whys' are not directly observable, people must depend upon cognitions, particularly perception.
Codes:
Rita, a young enthusiastic manager has joined an organization as a project co-ordinator. The project head counsels her to socialize less with non-management employees; whereas the product head tells her to learn more about market issues. She should socialize more with the non-management employees. Rita is confused, she is facing
The conflict over content and goals of the work is called
Important Questions from Personality: Perception; Attitudes; Emotions
Given below are two statements, one labelled as Assertion (A) and the other labelled as Reason (R). Read the statements and choose the correct answer using the code given below.
Assertion (A): Archie Carroll's model speaks of an organisation's four most basic forms of responsibility in order of priority.
Reason (R): Economic, legal, ethical, philanthropic responsibilities and their compliance increases brand value and furthers the profit.
Match List I with List II
LIST I
(VRIO Framework criteria)
LIST II
(Domain (HR) Applications)
A.
Value
I.
Edge in terms of skills, knowledge and abilities
B.
Rareness
II.
Teamwork
C.
Imitability
III
Empowerment programs
D.
Organisation
IV.
Unique history or culture
Choose the correct answer from the options given below:
Match List - I with List - II.
List - I
Employers Attitude
List - II
Appropriate Meaning
(A)
My Boat Attitude
(I)
Get off, if you do not like it.
(B)
Shared Boat Attitude
(II)
It is our own common enterprise, Let us combine our efforts to better it.
(C)
Our Boat Attitude
(III)
We Sail together. Do not rock the boat.
(D)
Your Boat Attitude
(IV)
With a sense of ownership and pride, the purpose is to let employees whole heartedly contribute to the cause of the enterprise.
Choose the correct answer from the options given below:
- Tanmaya has low self-esteem and high interpersonal trust. She will show ________ attachment style.
- Attitude which is conscious and easy to report is called _________.
