Read the passage carefully and answer the Question that follow: Organizational culture refers to qualities of the workplace itself that influence its employees, whereas Organizational behavior refers to the resulting behavior of the people within it. Organizational culture includes factors such as core values, the company’s mission statement and expectations of the employees. It defines the identity and how it wants to be perceived. For the instance, if a company has a mission statement focused on providing the highest quality of customer service, then the core values may be centered around communication, professionalism and customer satisfaction. This will shape the employees expectations, such as expecting them to be willing and courteous to go the extra mile to serve the customer. Organizational behavior is the resulting behavior of the people within the organization based on the culture they’re immersed in. if the company culture is one that promotes customer service, then the employees are likely to display behavior such as friendliness and helpfulness when dealing with customers. The opposite may be true if the company’s culture revolves around a competitive environment and employees are expected to go above and beyond to be the most successful. In this case, employees may display behavior such as aggressiveness and competitiveness in order to achieve the highest results. Organizational culture works as the foundation for the employee’s behavioral exhibit, and the two are closely intertwined. If a company wishes to create a positive working environment, it is essential to establish an organizational culture that promotes a healthy behavioral environment among its employees.
Which of the following is NOT a factor included in organisational culture?
Employee's salary
Employee’s salary — option 3.
Where the passage says so. The opening paragraph is explicit: “Organizational culture includes factors such as core values, the company’s mission statement and expectations of the employees.” Three of the four options are named in that sentence; salary is not mentioned anywhere in the passage.
| Option | In the passage? | Role |
|---|---|---|
| 1. Core values | Yes | Named as a component; the passage’s own example is a company whose core values centre on communication, professionalism and customer satisfaction |
| 2. Company’s mission | Yes | Named as a component; the mission statement is what shapes the core values in the illustration given |
| 3. Employee’s salary | NO | Nowhere in the passage |
| 4. Expectations of employees | Yes | Named as a component; the passage explains that the mission shapes what employees are expected to do — going the extra mile, being courteous |
Why salary is not culture, substantively. Pay is a reward-system variable — a term of the employment contract, set by compensation policy and the labour market. Culture is the set of shared values, beliefs and expected behaviours that shape how people act. The two interact, since a reward system signals what the organisation actually values, but the salary figure itself is not a cultural element.
What organisational culture is made of, in the standard treatment :
| Level | Content |
|---|---|
| Artefacts | Visible things — dress, office layout, rituals, stories, language |
| Espoused values | Stated beliefs and rules — the mission statement, the code of conduct, the declared core values |
| Basic underlying assumptions | Unconscious, taken-for-granted beliefs — Schein’s deepest level, and the hardest to change |
The method for a NOT question. Locate the sentence that lists the components, tick off each option against it, and take the one that fails. Here the whole answer is in a single sentence, and no outside knowledge is needed at all.
Hence, the answer is Employee's salary.
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