Read the passage carefully and answer the Question that follow: Organizational culture refers to qualities of the workplace itself that influence its employees, whereas Organizational behavior refers to the resulting behavior of the people within it. Organizational culture includes factors such as core values, the company’s mission statement and expectations of the employees. It defines the identity and how it wants to be perceived. For the instance, if a company has a mission statement focused on providing the highest quality of customer service, then the core values may be centered around communication, professionalism and customer satisfaction. This will shape the employees expectations, such as expecting them to be willing and courteous to go the extra mile to serve the customer. Organizational behavior is the resulting behavior of the people within the organization based on the culture they’re immersed in. if the company culture is one that promotes customer service, then the employees are likely to display behavior such as friendliness and helpfulness when dealing with customers. The opposite may be true if the company’s culture revolves around a competitive environment and employees are expected to go above and beyond to be the most successful. In this case, employees may display behavior such as aggressiveness and competitiveness in order to achieve the highest results. Organizational culture works as the foundation for the employee’s behavioral exhibit, and the two are closely intertwined. If a company wishes to create a positive working environment, it is essential to establish an organizational culture that promotes a healthy behavioral environment among its employees.
What role does organisational behavior play in the workplace?
It represents resultant employee actions
It represents resultant employee actions — option 2.
The sentence. “Organizational behavior is the resulting behavior of the people within the organization based on the culture they’re immersed in.” Option 2 restates exactly that: organisational behaviour is what employees do as a consequence of the culture.
Why the distractors fail. Each names something that belongs to a different concept in the passage :
| Option | What it actually describes |
|---|---|
| 1. Defines organisational goals | That is the mission statement, which the passage places under culture, not under behaviour |
| 3. Determines managerial decisions | Not claimed anywhere. Behaviour is presented as an outcome, not as a determinant of decisions — this option reverses the causal arrow the passage draws |
| 4. Outlines employee training programmes | Training appears nowhere in the passage at all |
The key word is “resultant”. The passage is careful to place behaviour at the end of a chain, and the whole set of questions on this passage turns on holding that direction firmly :
Culture — core values, mission, expectations → shapes what employees believe is expected → Organisational behaviour — the observable conduct, such as friendliness in a service culture or aggressiveness in a competitive one.
How this squares with the discipline. As an academic field, organisational behaviour is the systematic study of how individuals, groups and structure affect behaviour within organisations, with a view to applying that knowledge to improve effectiveness. But in the sense used in this passage the term means the behaviour itself — what people actually do — and the question asks what the passage says.
The practical consequence the passage ends with: because behaviour is a result, it cannot be fixed directly. “If a company wishes to create a positive working environment, it is essential to establish an organisational culture that promotes a healthy behavioural environment among its employees.”
Hence, the answer is It represents resultant employee actions.
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The ration of the number of girls and boys in a school is 8 : 7. If the percentage increase in the number of girls and boys is 10% and 20% respectively, what will be the new ratio?
The cheapest means of transport is:
The property of Catenation is most readily predominant in:
Which newspaper edited by Bal Gangadhar Tilak, was one of the strongest critics of the British rule?
Which of the following is NOT a cause of food and water contamination?
