Read the passage carefully and answer the Question that follow: Organizational culture refers to qualities of the workplace itself that influence its employees, whereas Organizational behavior refers to the resulting behavior of the people within it. Organizational culture includes factors such as core values, the company’s mission statement and expectations of the employees. It defines the identity and how it wants to be perceived. For the instance, if a company has a mission statement focused on providing the highest quality of customer service, then the core values may be centered around communication, professionalism and customer satisfaction. This will shape the employees expectations, such as expecting them to be willing and courteous to go the extra mile to serve the customer. Organizational behavior is the resulting behavior of the people within the organization based on the culture they’re immersed in. if the company culture is one that promotes customer service, then the employees are likely to display behavior such as friendliness and helpfulness when dealing with customers. The opposite may be true if the company’s culture revolves around a competitive environment and employees are expected to go above and beyond to be the most successful. In this case, employees may display behavior such as aggressiveness and competitiveness in order to achieve the highest results. Organizational culture works as the foundation for the employee’s behavioral exhibit, and the two are closely intertwined. If a company wishes to create a positive working environment, it is essential to establish an organizational culture that promotes a healthy behavioral environment among its employees.
What might employees in a competitive organisational culture display?
Aggressiveness and Competitiveness
Aggressiveness and competitiveness — option 4.
The sentence. “The opposite may be true if the company’s culture revolves around a competitive environment and employees are expected to go above and beyond to be the most successful. In this case, employees may display behavior such as aggressiveness and competitiveness in order to achieve the highest results.”
This question and the one before it are a matched pair, and the paper sets them deliberately :
| Culture | Behaviour | Asked in |
|---|---|---|
| Customer service | Friendliness and helpfulness | The previous question |
| Competitive | Aggressiveness and competitiveness | This question |
Option 2 here is the answer to the other question, which is exactly the trap: a candidate who has just read about friendliness may carry it across. The safeguard is to check which culture the stem names before selecting.
Why options 1 and 3 fail. Neither appears in the passage. “Cooperation and teamwork” is plausible-sounding but describes a collaborative culture, not a competitive one — indeed internal competition tends to reduce cooperation, since helping a colleague lowers one’s own relative standing. “Indifference and passiveness” describes disengagement, which is the product of a weak or demoralising culture rather than a competitive one.
The substantive point behind the passage. A competitive internal culture is not simply good or bad. It can raise effort, urgency and individual performance; it can equally produce information hoarding, refusal to share credit, short-term behaviour and stress. Which result follows depends on what is made competitive — competing against a standard or against the market tends to be functional, while competing against colleagues for a fixed pool of ratings or rewards tends not to be.
The passage’s own conclusion makes the management point: culture works as the foundation of behaviour, so a company that wants a positive working environment must deliberately establish the culture that produces it.
Hence, the answer is Aggressiveness and Competitiveness.
Similar Questions
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A. Potential opposition or incompatibility
B. Intentions
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D. Outcomes
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Choose the correct answer from the options given below:
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A. Problem Recognition
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Match the List-I with List-II
LIST I
ConflictLIST II
Appropriate viewA. The Traditional view I. The belief that conflict is a natural and inevitable outcome in any group B. The Human Relations view II. The belief that all conflict is harmful and must be avoided C. The Interactionist View III. Conflict that supports the goals of the group and improves its performance D. Functional conflict IV. The belief that conflict is not a positive force in a group but that it is absolutely necessary for a group to perform effectively Choose the correct answer from the options given below:
Which of the following is NOT a factor included in organisational culture?
In a company with a culture focused on customer service, employees are expected to demonstrate behaviors such as:
Which statement best describes the relationship between organisational culture and organisational behavior?
What role does organisational behavior play in the workplace?
In which one of the following methods of performance appraisal, predetermined percentages of rates are placed in various performance categories ?
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Which one of the following is not a characteristic of the ‘Hot - Stove Rule’ of disciplinary action ?
Important Questions from Miscellaneous
The ration of the number of girls and boys in a school is 8 : 7. If the percentage increase in the number of girls and boys is 10% and 20% respectively, what will be the new ratio?
The cheapest means of transport is:
The property of Catenation is most readily predominant in:
Which newspaper edited by Bal Gangadhar Tilak, was one of the strongest critics of the British rule?
Which of the following is NOT a cause of food and water contamination?
