Arrange the Five Stages of Conflict Process in proper sequence from beginning to end A. Potential opposition or incompatibility B. Intentions C. Cognition and personalisation D. Outcomes E. Behaviour Choose the correct answer from the options given below:
A, C, B, E, D
A, C, B, E, D — option 2. This is Robbins’s five-stage conflict process.
| Stage | Name | What happens |
|---|---|---|
| I | A — Potential opposition or incompatibility | The conditions that create the opportunity for conflict: communication problems (too much, too little, noise), structure (size, specialisation, ambiguous jurisdiction, goal incompatibility, reward systems) and personal variables (personality, emotions, values). Nothing has happened yet |
| II | C — Cognition and personalisation | The conditions are noticed. Robbins distinguishes perceived conflict, where a party becomes aware of the disagreement, from felt conflict, where it becomes emotional — anxiety, tension, hostility. This stage is where the issues of the conflict get defined, which shapes everything after it |
| III | B — Intentions | The decision to act in a given way. Five handling intentions on the axes of assertiveness and cooperativeness: competing, collaborating, compromising, avoiding, accommodating |
| IV | E — Behaviour | The visible stage — statements, actions and reactions, ranging along a continuum from minor disagreement to overt efforts to destroy the other party. Here conflict-management techniques are applied |
| V | D — Outcomes | Functional outcomes — better decisions, creativity, self-evaluation, or dysfunctional ones — reduced cohesion, poor communication, and at the extreme the destruction of the group |
Why intentions come before behaviour. This is the pairing the question is really testing. Intentions are decisions to act; behaviour is the acting. They are separated because they frequently diverge — a party’s behaviour may not faithfully reflect his intention, and the other party responds to the behaviour he observes, not to the intention behind it. That gap is where conflicts escalate through misreading.
The two anchors settle the ordering without recalling the whole model: the antecedent conditions must be first, and outcomes must be last.
The interactionist view that accompanies this model holds that a group with no conflict at all is static and unresponsive, so some functional conflict — task and process conflict, as against relationship conflict — should be maintained rather than eliminated.
Hence, the answer is A, C, B, E, D.
Similar Questions
Which one of the following theories of labour welfare believes that workers are becoming more and more aware of their rights and welfare measures can appease them ?
Which one of the following is not a characteristic of the ‘Hot - Stove Rule’ of disciplinary action ?
Which one among the following countries does not favour gender equality ?
Which one of the following consists of both vertical sequence of jobs and a series of horizontal opportunities ?
Arrange the following steps of disciplinary actions in correct sequence.
(a) Complaint
(b) Issue of charge sheet
(c) Preliminary fact finding
(d) Consideration of explanation
(e) Suspension pending enquiry
(f) Holding of enquiry
(g) Order of punishment
(h) Appeal
Code :
Which one of the following is not an unfair labour practice ?
Who was the founder of Madras Labour Union ?
Match the items of List I with those of List II.
List - I (Behavioural science) List - II (Contribution) (a) Anthropology (i) Attitude change (b) Psychology (ii) Attitude measurement (c) Social psychology (iii) Conflict (d) Sociology (iv) Organizational culture Codes :
Behaviourally Anchored Rating Scale (BARS) consists of the following steps :
(a) Reallocate incidents
(b) Develop performance dimensions
(c) Generate critical incidents
(d) Develop final statements
The correct chronological order of these steps is :
Assertion (A) : The more differentiated the HR environment, the more uncertain it shall be.
Reason (R) : Organisations are dependent in an environment where human resources are not widely available.
Important Questions from Miscellaneous
Read the given figure and find the region representing persons who are educated and employed but not confirmed in job.
The magazine in which Mahatma Gandhi mentioned what he wanted the Constitution to do is:
Which gas shields the surface of the earth from ultraviolet radiation from the sun?
Which event is marked as an Intangible Cultural Heritage of Humanity by UNESCO?
Who has been conferred with the rank of the Commander of the Order of the British Empire in 2018?
