The fundamental determinant of a person's wants and behaviour is: Note: This question was dropped by UGC and marks were awarded to all candidates; the answer below is the best-reasoned one.
Culture
The question asks which influence lies deepest among the factors shaping consumer behaviour. This item was dropped by UGC with marks given to all, but the best-reasoned answer is culture.
In the standard classification of influences on consumer behaviour - cultural, social, personal and psychological - culture is placed first and described as the most fundamental determinant of a person's wants and behaviour. A child growing up in a society acquires from family and other institutions a set of values, perceptions, preferences and behaviours, and these learned patterns then condition everything from what is regarded as desirable to how products are judged. Culture is thus prior to, and shapes, the other influences.
Perception and personality are psychological and personal factors that operate within the individual, and they themselves develop within a cultural setting rather than preceding it. The social group, such as reference groups and family, is an important social influence, but it too operates inside the broader cultural framework. Only culture is described as the most basic cause.
Hence the fundamental determinant of a person's wants and behaviour is culture.
A consumer consults the company websites to gather information about various models of a car. Which type of source of information is he using?
Which one of the following assumptions is not related to consumer behaviour based on the cardinal utility approach?
From the following set of information, which combination is correct to define the process of perception in order to understand consumer behaviour?
(a) Selective Attention
(b) Selective Distortion
(c) Selective Retention
(d) Selective Apprehension
In the model of consumer adoption of new products developed by Everett M. Rogers, the first category of people to adopt a new product is called:
Personal influence is most important at the _____ stage of the consumer adoption process.
Match the two sets of concepts:
| List - I | List - II |
|---|---|
| i. Evaluation of Alternatives | a. Perception |
| ii. Post-purchase behaviour | b. Cognitive Dissonance |
| iii. Selective distortion | c. Life style |
| iv. Psychographic segmentation | d. Expectancy-value model |
Match the items/persons included in List – I with the items in List – II and indicate the correct pairing through codes given below :
| List – I | List – II | ||
| a. | CCI | i. | Consumer buying decision process |
| b. | Cognitive dissonance | ii. | ‘Marketing Myopia’ |
| c. | Everett M. Rogers | iii. | Diffusion of Innovation |
| d. | Theodore Levitt | iv. | Predatory pricing |
Codes :
Match List I with List II
LIST I (Buyer's Need Assessment Question) | LIST II (Example) | ||
| A. | Problem Impact Question | I. | How much inventory of the product do you carry? |
| B. | Problem discovery question | II. | Have you experienced any delays in getting those materials from your current suppliers? |
| C. | Solution value question | III. | What effects do the delays in receiving the materials have on your production costs? |
| D. | Situational question | IV. | If the rejection rate on your quality inspection is reduced to under 1%, how much would that save you? |
Choose the correct answer from the options given below:
For the following two statements of Assertion (A) and Reasoning (R) indicate the correct code :
Assertion (A) : The self image could be an individual's own perceived image and actual image based on how others perceive the individual.
Reasoning (R) : Large number of products like credit cards, automobiles, readymade garments, designer ware, cosmetics and perfumes are bought due to self image and demographic variables like income may not be important in purchase decisions for these products.
Codes :