“The customer wants an inexpensive car”. This is an example of which one of the following type of needs ?
Stated needs
Option 1 — Stated needs is correct.
Philip Kotler distinguishes five types of customer needs. When a customer explicitly voices a want in their own words — here, “an inexpensive car” — that is the stated need: the literal request as expressed by the buyer.
| Type of need | Car example |
|---|---|
| Stated | The customer wants an inexpensive car. |
| Real | Wants a car whose operating cost, not just price, is low. |
| Unstated | Expects good service from the dealer. |
| Delight | Would like an added GPS/navigation system as a bonus. |
| Secret | Wants friends to see him as a savvy, value-conscious buyer. |
Because the sentence simply repeats what the customer literally says they want, it matches the stated need exactly. Marketers must probe beyond stated needs to uncover the real and unstated ones, since responding only to stated needs may leave the customer unsatisfied.
Takeaway: a customer’s explicitly expressed want — “an inexpensive car” — is a stated need in Kotler’s five-need framework.
Similar Questions
Marketers have traditionally classified products on the basis of three characteristics : __________ , tangibility and use.
Which one of the following can be legally protected ?
Which one of the following is the demand state where “Consumers dislike the product and may even pay to avoid it” ?
Assertion (A) : Marketers are increasingly asked to justify their investments in financial and profitability terms and rarely in terms of building the brand and customer base.
Reasoning (R) : Organizations recognize that little of their market value comes from intangible assets.
Code :
According to Five-Stage Model of the Consumer Buying Process, which one of the following sequence is followed ?
Which of the following category of goods and services is most likely to require an aggressive use of the selling concept ?
What are the four main components of holistic marketing ?
According to the __________ theory, marketers can enhance demand for a product by associating it with strong drives, using motivating cues and providing positive re-enforcement.
Consider the following statements:
(a) Brand equity is essentially the same as brand valuation.
(b) Market segmentation and product differentiation are alternative marketing strategies.
(c) Durable goods normally require less personal selling, after sales service and seller guarantees, than the non-durable goods.
(d) Price discrimination in all forms is illegal in India.
Indicate the correct statements:
Consider the following statements:
(a) All marketing strategy is built on segmentation, targeting and positioning.
(b) A brand mantra must communicate both what a brand is and what it is not.
(c) Goal incompatibility is one of the major causes of conflict among distribution channel members.
(d) Physical goods, services and stores can have a brand name, but ideas and people cannot.
Which of these statements are true?
Important Questions from Marketing: Concept and approaches
Arrange the following stages in the marketing process of an enterprise:
A. Marketing Mix
B. Marketing program implementation
C. Marketing planning
D. Market research
E. Control and evaluation of marketing programs
Choose thecorrectanswer from the options given below:
Which of the following is the characteristic of a product?
Which of the following is an example of durable goods?
Traditionally, marketing has been viewed as:
_______ is making it more a challenge today than ever before, to upgrade customer services to get an edge over the competitiors.
