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Question

Which one of the following is a training technique in which trainees act out parts in a realistic management situation?

This question was previously asked in
UGC NET 2016 Paper 2 Management Question Paper (22-Jan-2017)
The correct answer is

Role playing

Concept: Training techniques differ by how the trainee learns - by doing, by watching, by discussing, or by solving; the technique where trainees physically enact assigned characters in a simulated situation is role playing.

The description - trainees acting out parts in a realistic management situation - points to the technique built on enacting roles. Role playing is exactly this: trainees are assigned roles in a simulated but realistic situation and act them out, which lets them practise interpersonal and decision-making skills and get feedback.

Example: One trainee plays an angry customer and another the service manager, so the manager can practise handling a complaint before facing a real one.

Option check: Action learning (option 1) solves real problems in teams; behaviour modelling (option 3) has trainees watch and then copy a demonstrated model behaviour; and a case study (option 4) is analysed and discussed rather than acted out. Only role playing has the trainees enact parts.

Hence the technique is role playing.

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