The conflict process usually has __________.
Five stages
Option 3 — Five stages is correct.
The conflict process, as described in organisational behaviour, unfolds through five sequential stages that trace a conflict from its roots to its consequences.
| Stage | What happens |
|---|---|
| 1. Potential opposition / incompatibility | Conditions such as poor communication, structure or personal variables create the possibility of conflict. |
| 2. Cognition and personalisation | The conflict is perceived and felt; parties become emotionally involved. |
| 3. Intentions | Decisions to act — competing, collaborating, avoiding, accommodating or compromising. |
| 4. Behaviour | The conflict becomes visible through statements, actions and reactions. |
| 5. Outcomes | Consequences that are functional (improved performance) or dysfunctional (reduced performance). |
Why the other options are wrong: Three or four stages understate the model by collapsing perception, intentions or outcomes; seven stages overstates it. The standard Robbins framework has exactly five.
Takeaway: Conflict moves through five stages, from potential opposition to outcomes.
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__________ is a process of system wide change, designed to make an organisation more adaptive.
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