Out of the following, identify the four major functions which communication serves within a group or organisation : (a) Control (b) Co-ordination (c) Emotional expression (d) Information (e) Motivation (f) Organisation Codes :
(a), (c), (d) and (e)
Option 4 — (a), (c), (d) and (e) is correct.
In organisational behaviour, communication is said to serve four core functions within a group or organisation. These are control, motivation, emotional expression and information.
| Function | How communication delivers it |
|---|---|
| Control (a) | Guides behaviour through hierarchy, rules and job instructions. |
| Emotional expression (c) | The work group is a social outlet for sharing feelings and satisfying social needs. |
| Information (d) | Supplies the data needed to identify and evaluate choices, aiding decision making. |
| Motivation (e) | Clarifies goals, feedback and rewards, energising effort toward objectives. |
Why the other options are wrong: Every option containing (b) Co-ordination or (f) Organisation is incorrect, because these are broader management functions, not the four textbook functions of communication. Options 1, 2 and 3 each include (b) and/or (f), so only Option 4 lists all four genuine functions.
Takeaway: Communication controls, motivates, allows emotional expression and provides information.
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