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Question

The achievement of goals with the least amount of resources is :

This question was previously asked in
UGC NET 2016 Paper 2 Management Question Paper (22-Jan-2017)
The correct answer is

Effectiveness

 Effectiveness — option 1, as recorded in the official answer key.

A note on the wording, stated plainly. The sentence in the question blends two ideas that management texts usually keep apart. In the standard treatment — Robbins and Koontz alike — the phrase “with the least amount of resources” is the defining mark of efficiency, while “achievement of goals” is the defining mark of effectiveness. On that reading the sentence describes both together, and option 4 would be arguable. The official key records Effectiveness, and that is the answer given here; the standard distinction is set out below so the concept itself is not learnt wrongly.

 EfficiencyEffectiveness
SloganDoing things rightDoing the right things
ConcernsThe means — resource usageThe ends &#8212> goal attainment
AsksIs the output obtained from the least input?Have the intended objectives been reached?
Measured byOutput ÷ input; cost per unit; wasteTargets met; goals achieved

Why both are needed, and why either alone fails. The two are independent, and a firm can be strong in one and weak in the other :

CombinationResult
Efficient but not effectiveThe wrong thing done very economically — a product nobody wants, made at minimum cost
Effective but not efficientThe goal reached, but at wasteful cost &#8212> profitable today, uncompetitive tomorrow
BothWhat management aims at, and what Drucker meant in saying that effectiveness is the foundation of success while efficiency is a minimum condition for survival after success is achieved

Where productivity fits. Productivity is the arithmetical ratio of output to input :

\(\text{Productivity}=\dfrac{\text{Output}}{\text{Input}}\)

It is a measure, and it is closest to efficiency; it says nothing at all about whether the output was the right output to produce. That is why it cannot be the answer to a question phrased around the achievement of goals.

Drucker’s formulation is the one worth remembering: “Efficiency is concerned with doing things right. Effectiveness is doing the right things.”

Hence, the answer recorded is Effectiveness.

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