The ability to understand, communicate with, motivate and support other people, both individually and in groups, defines which of the following management skills?
Soft Skills
Managerial skills are usually classified by what they operate on - things and techniques, people, or ideas. The description here is entirely about dealing with people, so we look for the people-oriented category.
The ability to understand others, communicate with them, motivate them and support them, whether one-to-one or in groups, defines soft skills. Soft skills are the interpersonal and behavioural abilities a manager uses to work effectively through other people, and every element in the description - understanding, communicating, motivating, supporting - is an interpersonal act.
Hard skills are the technical, job-specific and measurable abilities such as accounting or operating a system, which is not what is described. Conceptual skills are the capacity to see the organisation as a whole and to analyse abstract, complex situations, an idea-oriented rather than people-oriented ability. Political skills concern building a power base and influencing others to advance one's position, a narrower and more self-serving notion than the supportive abilities listed.
Hence the ability described defines soft skills.
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Important Questions from Concepts of Management
The ability to integrate new ideas with the existing processes and to innovate on the job is a crucial __________ for today's managers.
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