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Question

Implementation of Information and Communication Technology (ICT) based Projects/Programmes usually suffers in terms of certain vital factors. Identify these factors, and suggest measures for their effective implementation.

This question was previously asked in
UPSC CSE 2019 (Prelims) CSAT Previous Year Paper (02-Jun-2019)

Implementation of Information and Communication Technology (ICT) based projects often falters due to several critical factors. A primary challenge is the digital divide, characterized by inadequate internet infrastructure and low digital literacy, particularly in rural areas. Resistance to change from bureaucratic systems or end-users, coupled with poor project management – including unclear objectives and insufficient post-implementation support – significantly undermines success. Additionally, cybersecurity vulnerabilities and a lack of sustainable funding for maintenance are common pitfalls.

For effective implementation, measures include prioritizing robust digital infrastructure and widespread digital literacy programs. Emphasizing user-centric design and proactive change management strategies is crucial to ensure adoption. Projects need clear, realistic planning with dedicated resources for ongoing support and maintenance. Establishing strong cybersecurity frameworks and ensuring interoperability between systems will also enhance their longevity and impact.

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Harsh Raj

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