Identify the implementation challenges and issues of the Government e-Marketplace (GeМ).
The Government e-Marketplace (GeM) seeks to modernize public procurement, but its implementation faces several challenges. User adoption and digital literacy remain issues, particularly among government buyers and smaller vendors in remote areas who may lack technical skills or infrastructure. Vendor onboarding is another concern, as many MSMEs find registration cumbersome, limiting participation from underserved regions. Quality control and compliance pose challenges, as timely delivery and post-procurement performance monitoring require robust mechanisms by buying organizations. Catalogue management for complex procurements can be difficult, while grievance redressal for disputes or platform issues is sometimes slow. Integration with existing legacy systems across departments adds complexity. Continuous training and capacity building for buyers and sellers is essential to maximize platform benefits and ensure adherence to procurement rules. While GeM promotes transparency and efficiency, addressing these hurdles is crucial for its broader adoption and effective functioning.
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