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Question

You are a government clerk and receive an incomplete application from a poor villager who doesn't understand the procedure. What should you do?

This question was previously asked in
SSC CGL 2025 Tier 2 Paper 1 Question Paper (19-Jan-2026)
The correct answer is
Guide him properly and help him complete the form

Handling Incomplete Applications Effectively

As a government clerk, your role involves serving the public efficiently and helpfully. When faced with an incomplete application, especially from someone like a poor villager who may not understand the process, your primary duty is to assist.

Evaluating the Options

Let's analyze the given options:

  • Reject the application immediately: This is unhelpful and fails to uphold the public service aspect of your role. It shows a lack of empathy.
  • Return it without explanation: Similar to rejecting, this action provides no guidance and leaves the applicant confused and unable to correct the errors.
  • Guide him properly and help him complete the form: This is the most appropriate action. It demonstrates helpfulness, ensures the applicant can proceed, and fulfills the responsibilities of a public servant. It addresses the applicant's lack of understanding directly.
  • Ignore it as not your responsibility: This is irresponsible and neglects your duties as a government employee. Every application received typically requires appropriate handling or guidance.

Conclusion

The best course of action is to guide the villager and assist them in completing the application form correctly. This upholds the principles of good governance and public service.

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