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Question

Which one of the following services of India Post has permanently been discontinued?

This question was previously asked in
CDS I 2016 English Previous Year Paper (14-Feb-2016)
The correct answer is

Telegram

Understanding India Post Services

India Post has been a vital part of communication and financial services in India for centuries. It offers a wide range of services, evolving over time to meet the changing needs of the population. While many traditional services continue, some have been phased out or permanently discontinued due to technological advancements and changing communication methods.

Analyzing Specific India Post Services

Let's look at the status of the services mentioned in the options:

  • Money Order: The Money Order service allows sending money from one place to another through the postal network. While its traditional form has seen changes and the introduction of electronic options (e-MO), the service concept of sending money via post is still offered by India Post. It has not been permanently discontinued entirely.
  • Telegram: The Telegram service was a method for sending urgent written messages over a long distance quickly. It was a prominent communication service before the widespread availability of telephones, faxes, and later, the internet and mobile phones. Due to the significant decline in usage caused by these modern communication methods, the Telegram service offered by India Post was permanently discontinued.
  • Postal Life Insurance: Postal Life Insurance (PLI) is an insurance scheme offered by India Post, primarily for government and semi-government employees. It is an active and ongoing service provided by India Post, offering various life insurance plans. It has not been discontinued.
  • Inland Letter: The Inland Letter Card (ILC) is a type of postal stationery that can be written on, folded, and sealed to be sent within India without using an envelope. While its usage has drastically reduced with the advent of emails and other digital communication, it remained available for a very long time and might still be technically available for purchase in some post offices or its discontinuation wasn't as prominent or permanent as the Telegram service at the time of its primary phase-out. However, compared to the explicit and well-documented permanent discontinuation of the Telegram service, the Inland Letter is not the correct answer for a permanently discontinued service in the same context.

Identifying the Permanently Discontinued Service

Based on the analysis of the services provided in the options, the Telegram service is the one that was officially and permanently discontinued by India Post. This happened on July 14, 2013, marking the end of a long era of this rapid messaging service.

Status of India Post Services (Selected)
Service Status
Money Order Still available (traditional/electronic forms)
Telegram Permanently Discontinued (July 2013)
Postal Life Insurance Active Service
Inland Letter Historically popular, usage declined significantly (Discontinuation less prominent/recent than Telegram)

Revision Table: Key India Post Service Status

Here is a quick summary:

  • Telegram service by India Post was permanently stopped in 2013.
  • Money Order, Postal Life Insurance, and Inland Letters have either continued, evolved, or were not discontinued in the same permanent and widely noted manner as the Telegram service.

Additional Information on India Post Services

India Post continues to offer a wide array of services beyond traditional mail, including banking services through the India Post Payments Bank (IPPB), savings schemes, identity services (like Aadhaar enrollment), and various retail services. The network constantly adapts to serve the public in diverse ways, moving towards more digital and financial inclusion initiatives while maintaining essential postal operations.

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