E-governance is an instrument of achieving good governance because it : (a) improves efficiency and economy (b) enhances citizens government interface (c) improves decision-making (d) increases transparency in government operations Codes :
(a), (b), (c) and (d)
(a) E-governance improves efficiency and economy by automating processes, cutting paperwork and lowering transaction costs. (b) It enhances the citizen-government interface through portals, common service centres and online delivery of services (G2C).
(c) It improves decision-making by giving administrators timely data through MIS, databases and analytics. (d) It increases transparency, since information, applications and procedures are available online, which reduces discretion and corruption.
These four features, part of the SMART (simple, moral, accountable, responsive, transparent) governance idea behind the National e-Governance Plan, make e-governance an instrument of good governance. Hence, the answer is (a), (b), (c) and (d).
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