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Question

Direction: Read the passage given below and answer the following questions.
In today's work environment, one of the key characteristics that companies look for in their employees is emotional intelligence. Research shows that emotional intelligence counts for twice as much as intelligence and technical skills combined, in determining who will be a key asset to the company. The concept of "emotional intelligence” in the workplace is the ability to understand and manage one's own emotions and understand the emotions of others so that they can ______ on shared goals. Employees who are able to handle their emotions effectively while also understanding the emotional needs of their colleagues can be greatly valuable to any company. According to a recent study, 41% of employees say they feel burned out from work, while 45% say they are emotionally drained. More importantly, around 35% of employees reported experiencing symptoms of depression often at work. Emotional intelligence is one of the qualities that helps maintain a company culture together in such an environment. It helps employees listen to one another, recognize and address problems without being rattled, and approach every situation with genuine concern for the feelings of others. Managers have a significant influence on the workplace and so, they must be the first to understand how their own emotions can affect their colleagues. Emotional intelligence in leaders demonstrates the ability to take responsibility and personal accountability and to step into stressful situations. Companies use a variety of methods to evaluate the emotional intelligence of their employees. Pre-employment assessments allow hiring managers to get the picture of a potential employee’s character and interpersonal skills as well as their cognitive and communication skills. A more thorough evaluation can be made by asking candidates about their previous work experience, especially regarding the way they handle various situations at work. Additionally, reference checks with previous employers or colleagues may be used to gauge the interpersonal interactions of a person. With the increasing automation of jobs, the only roles that cannot be fulfilled by machines will be those jobs that require situational awareness and visualizing the future, which requires an understanding of values and emotions and to empathize with others. In short, technical skills will need to be complemented by strong social and collaboration skills in the workplace.

Which of these statements best conveys the tone of the passage according to you?

This question was previously asked in
RBI Assistant Prelims Memory Based Paper (27 March 2022) (Shift 2)
The correct answer is

Better emotional management improves work culture.

Analyzing the Passage Tone: Emotional Intelligence in the Workplace

This question asks us to identify the statement that best captures the overall tone of the provided passage. The passage emphasizes the critical role of emotional intelligence in the modern work environment. It highlights how emotional intelligence, defined as the ability to understand and manage one's own emotions and the emotions of others, is twice as valuable as intelligence and technical skills combined.

Key Aspects of Emotional Intelligence Discussed

The passage details several benefits of strong emotional intelligence:

  • Employee Value: Employees with high EI are considered key assets.
  • Workplace Culture: Emotional intelligence helps maintain a positive company culture, especially when employees face challenges like burnout or emotional drain.
  • Interpersonal Skills: It enables employees to listen effectively, address problems calmly, and approach situations with genuine concern for others' feelings.
  • Leadership: Leaders with EI demonstrate responsibility, accountability, and the ability to handle stressful situations effectively.
  • Future Readiness: As automation increases, roles requiring emotional intelligence, situational awareness, and empathy will remain crucial.

The passage presents statistics on employee burnout (41%) and emotional drain (45%) to underscore the need for EI in creating a supportive work environment.

Evaluating the Options Against the Passage's Tone

Let's examine each option to see which best reflects the passage's main message and tone:

Option Analysis Based on Passage
1.

More work makes employees more depressed.

While the passage mentions depression symptoms and burnout, it uses these as context for why EI is important, not as a direct cause-and-effect statement about "more work." This option is too narrow and doesn't capture the overall positive and solution-oriented tone regarding EI.
2.

Employees need to let out their emotions at work.

The passage focuses on managing emotions, not simply "letting them out." Unmanaged emotional expression can be detrimental. This option misinterprets the concept of emotional intelligence discussed.
3.

Better emotional management improves work culture.

This statement directly aligns with the passage's core message. The text repeatedly links emotional intelligence (which encompasses emotional management) to maintaining and improving company culture, fostering better colleague interactions, and creating a supportive environment amidst workplace challenges.
4.

Emotional issues can be reduced by automation.

The passage suggests the opposite: automation will increase the demand for roles requiring emotional intelligence and human skills, not reduce emotional issues. Automation requires EI, not the other way around.
5.

Workspace relations are unprofessional.

The passage does not claim that workspace relations are inherently unprofessional. Instead, it advocates for emotional intelligence as a means to enhance these relations and navigate workplace difficulties constructively.

Conclusion on Passage Tone

The passage consistently highlights the positive impact of emotional intelligence on individuals and the organization. It frames EI as a solution for improving workplace dynamics, employee well-being, and overall company success. Therefore, the statement that best conveys this positive and proactive tone is that better emotional management improves work culture.

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Similar Questions

  1. What will fit in the blank taken from the passage. "Robert’s model made connections _______ the idea of an emotion circle and a color wheel."

  2. Choose the synonym of the word 'anticipation'.

  3. Choose the antonym of the word 'happiness'.

  4. Which of the following is true according to the given passage:

    I. The sensation of boredom is described as feeling weary because one is unoccupied or lacks interest in one's current activity or environment.

    II. The freedom of self-concept is the window for boredom to arise.

    III. The slow process of enlarging a hole by repetitive movements is called happiness.

  5. What did Robert Plutchik created?

  6. What is the theme of the passage?

  7. Which of the following is false according to the given passage:

    I. When I am happy with what I am doing, I am not bored.

    II. It consisted of 8 basic emotions — anger, fear, sadness, disgust, surprise, anticipation, trust, and joy.

    III. Life, itself, existing is enough to conquer boredom.

  8. What is the synonym of the word 'grand'.

  9. Arrange the following parts of a sentence in the correct order and mark the correct option.

    A. done to pacify the

    B. wouldn't damage

    C. spirits so that they

    D. the crops or cause anyone grief

    E. these sacrifices were

  10. Arrange the following parts of a sentence in the correct order and mark the correct option.

    A. couldn't hit a

    B. she had a laser

    C. target two feet

    D. gun, even if she

    E. in front of her


Important Questions from Verbal Ability

  1. What will fit in the blank taken from the passage. "Robert’s model made connections _______ the idea of an emotion circle and a color wheel."

  2. Choose the synonym of the word 'anticipation'.

  3. Choose the antonym of the word 'happiness'.

  4. Which of the following is true according to the given passage:

    I. The sensation of boredom is described as feeling weary because one is unoccupied or lacks interest in one's current activity or environment.

    II. The freedom of self-concept is the window for boredom to arise.

    III. The slow process of enlarging a hole by repetitive movements is called happiness.

  5. What did Robert Plutchik created?

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