Which of the following is the nodal department responsible for the implementation and promotion of the Citizen’s Charter initiative in the Government of India ?
Department of Administrative Reforms and Public Grievances (DARPG)
The Citizen's Charter is a written declaration in which a public organisation states the services it will deliver, the standards and timelines it commits to, and the redressal a citizen may seek when those standards are not met.
Steering this exercise across ministries is a governance-reform function, and the Department of Administrative Reforms and Public Grievances (DARPG), under the Ministry of Personnel, Public Grievances and Pensions, is the nodal department for formulating, promoting and reviewing Citizen's Charters in the Government of India. It also runs the CPGRAMS grievance portal that the charters feed into.
The other departments handle different mandates: DoPT deals with civil-service recruitment, cadre policy and training; DPE oversees the performance and governance of Central Public Sector Enterprises; and DoPPW administers pension policy and retired-employee welfare.
Hence, the answer is the Department of Administrative Reforms and Public Grievances (DARPG).
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