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Question

Which of the following digital platforms of the Department of Consumer Affairs received the Silver Award under Category I – Government Process Re-engineering by Use of Technology for Digital Transformation at the National Awards for e-Governance (NAeG) 2026?

The correct answer is

e-Jagriti

e-Jagriti, the Department of Consumer Affairs’ integrated online consumer grievance and case-management platform, won the Silver Award under Category I at the National Awards for e-Governance 2026.

e-Jagriti lets consumers file complaints, pay fees, track cases and attend hearings online before consumer commissions, bringing together earlier systems into one platform.

e-Daakhil was the earlier online filing portal that has been merged into e-Jagriti, while e-Samadhan and e-Nivaran are names of grievance portals run by other bodies, not the platform that received this award.

Hence, the answer is e-Jagriti.

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