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Question

What is the role of "Ombudsman" in a bank?

This question was previously asked in
SSC CGL 2016 (Tier 1) Previous Year Question Paper (11-Sep-2016) (Shift 2)
The correct answer is

To provide quality and speedy redressal of grievances of customers.

The role of an Ombudsman in a bank is to provide a quality and speedy redressal of grievances of customers, ensuring customer satisfaction and resolving disputes.

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