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Question

What is a primary, benefit of ‘bi-directional referrals’?

This question was previously asked in
TNPSC Group 2 2026 Prelims Question Paper (01-Nov-2026)
The correct answer is

Enhanced collaboration and patient care

A referral passes a client or patient from one provider to another. In a bi-directional (two-way) referral system, information and patients flow both ways: the first provider refers, and the receiving provider reports back or refers the person back.

Because both parties share information and follow up together, two-way referral improves coordination between providers and the continuity and quality of patient care.

Two-way referral is built on cooperation, so it does not increase competition; it increases rather than reduces communication between the parties; and it widens rather than limits access to services.

Enhanced collaboration and patient care option is correct.

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