Identify the expression used in rejecting a Complaint letter.
I’m afraid there isn’t much we can do about it.
A reply to a complaint either accepts responsibility (apology) or politely declines the claim (rejection). A rejection uses hedged, polite language that tells the customer no remedy will be offered.
‘I’m afraid there isn’t much we can do about it’ politely refuses the request: ‘I’m afraid’ softens the bad news and the rest states that no action will be taken.
‘I cannot tell you how sorry I am’ and ‘I wish it had never happened’ are expressions of apology and regret used when accepting a complaint; ‘Would you mind…?’ is a polite request, not a rejection.
I’m afraid there isn’t much we can do about it. option is correct.
Similar Questions
Scenario : You are trying to find out if a local library has a copy of a specific book for you to borrow. Write an email to the library asking if the book is available and if they have a hold system :
Type of Query
(a) Book Availability and Hold Inquiry
(b) Library Service Request
(c) Resource Information
(d) Borrowing Inquiry
Business letters do not conclude with
Thank you for your precious time and I hope to hear from you soon.
Which type of letter consists the sentence?
What is a primary, benefit of ‘bi-directional referrals’?
What is the function of the “CC” field in an email?
Scenario : A local resident is reviewing a document released by the municipal corporation regarding new regulations for waste disposal.
Question : Which of the following words or phrases would be considered an ‘official term’ rather than a ‘general term’ in the context of this document? Select all that apply.
(a) Trash
(b) Ordinance
(c) Solid waste management
(d) Garbage
Important Questions from Communication
In the beginning, when reporting a meeting one should give precise information about the ______.
Sequence the following in the order of their inception
A. Internet - based communication
B. Written communication
C. Mass communication
D. Telecommunication
E. Oral communication
Choose the correct answer from the options given below_______ is the informal organizational communication network.
The study of signs and codes is called _______.
Who said, "A number of basic human needs can be identified from the social and psychological functions of the mass media"?
