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Question

What do you understand by the term 'public servant'? Reflect on the expected role of public servant.
 

This question was previously asked in
UPSC CSE 2019 (Prelims) CSAT Previous Year Paper (02-Jun-2019)

A 'public servant' is essentially an individual employed by the government or public body to serve the interests of the citizens. This role goes far beyond merely holding an office; it carries immense responsibility. The expected role of a public servant is multi-faceted. They are custodians of public trust, obligated to act with impartiality, objectivity, and transparency. Their primary duty is to uphold the law, administer policies efficiently, and deliver public services effectively to all, without discrimination. This involves not just performing administrative tasks but also showing empathy towards citizens, especially the vulnerable. A district collector, for instance, is expected to not only manage revenue and law and order but also to genuinely listen to public grievances and work towards their resolution, embodying the spirit of service rather than just authority.

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