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Question

The application of Artificial Intelligence as a dependable source of input for administrative rational decision-making is a debatable issue. Critically examine the statement from the ethical point of view.

This question was previously asked in
UPSC CSE 2024 (Prelims) CSAT Previous Year Paper (16-Jun-2024)

AI offers undeniable potential for efficiency and data-driven insights in public administration, promising rational decision-making by processing vast datasets. However, ethically, its dependability is indeed debatable. A primary concern is inherent bias; if AI systems are trained on historical data reflecting societal prejudices, they risk perpetuating and even amplifying discrimination, leading to unfair outcomes, especially for vulnerable populations. The 'black box' nature of complex algorithms also poses a transparency challenge, making it difficult to understand how decisions are reached, thus undermining public trust and accountability. Who is truly responsible when an AI makes a harmful decision – the programmer, the deployer, or the system itself? This lack of clear human accountability and the potential erosion of human discretion in critical administrative functions are significant ethical pitfalls. While AI can augment human judgment, relying on it as a sole, 'dependable' source without robust ethical frameworks, continuous auditing, and human oversight risks a dehumanized and potentially unjust public service.

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