All Exams Test series for 1 year @ ₹349 only
Question

Pawan is working as an officer in the State Government for the last ten years. As a part of routine transfer, he was posted to another department. He joined in a new office along with five other colleagues. The head of the office was a senior officer conversant with the functioning of the office. As a part of general inquiry, Pawan gathered that his senior officer carries the reputation of being difficult and insensitive person having his own disturbed family life. Initially, all seem to go well. However, after some time Pawan felt that the senior officer was belittling him and at times unreasonable. Whatever suggestions given or views expressed by Pawan in the meetings were summarily rejected and the senior officer would express displeasure in the presence of others. It became a pattern of boss's style of functioning to show him in bad light highlighting his shortcomings and humiliating publically. It became apparent that though there are no serious work-related problems/shortcomings, the senior officer was always on one pretext or the other and would scold and shout at him. The continuous harassment and public criticism of Pawan resulted in loss of confidence, self-esteem and equanimity. Pawan realized that his relations with his senior officer are becoming more toxic and due to this, he felt perpetually tensed, anxious and stressed. His mind was occupied with negativity and caused him mental torture, anguish and agony. Eventually, it badly affected his personal and family life. He was no longer joyous, happy and contented even at home. Rather without any reason he would loose his temper with his wife and other family members. The family environment was no longer pleasant and congenial. His wife who was always supportive to him also became a victim of his negativity and hostile behaviour. Due to harassment and humiliation suffering by him in the office, comfort and happiness virtually vanished from his life. Thus it damaged his physical and mental health.

In the above scenario, what type of training would you suggest for officers at various levels in the government offices?

This question was previously asked in
UPSC CSE 2021 (Prelims) CSAT Previous Year Paper (10-Oct-2021)

I recommend Emotional Intelligence (EQ) training for all officers, especially seniors (self-awareness, empathy, relationship management). Also, professional ethics, harassment prevention, and conflict resolution training. Stress management and resilience programs are vital for overall staff well-being.

Answered By:

Sarvesh Jha

Sarvesh Jha is a seasoned government exam mentor with firsthand success in top exams like IBPS PO, SBI PO, CDS, RRB JE, SSC CGL, BPSC, and CTET. Known for his deep conceptual clarity and strategic approach, he has guided over 5000 students through personalized mentorship. He has been creating well researched content for last 5 years.

Was this answer helpful?

Similar Questions

  1. What are the options available with Rohit to cope with the situation?

  2. What are the ethical dilemmas being faced by Rohit?

  3. Which of the options, do you think, would be more appropriate for Rohit to adopt and why?

  4. In the present situation, what are the extra precautionary measures to be taken by the police in dealing with women protesters?

  5. What should be Sneha's course of action?

  6. How would she justify what she chooses to do?

  7. In this case, how is medical ethics compromised with vested personal interest?

  8. Discuss all options available to the District Collector as a District Magistrate.

  9. What suitable actions can be taken in view of mutually compatible interests of the stakeholders?

  10. What are the potential administrative and ethical dilemmas for the District Collector?


Important Questions from GS4

  1. What are the options available with Rohit to cope with the situation?

  2. What are the ethical dilemmas being faced by Rohit?

  3. Which of the options, do you think, would be more appropriate for Rohit to adopt and why?

  4. In the present situation, what are the extra precautionary measures to be taken by the police in dealing with women protesters?

  5. What should be Sneha's course of action?

Need Expert Advice?
Upcoming Exams
UPSC IFoS
November 22, 2026
UPSC SO Steno
December 12, 2026
Test Series
IAS img
UPSC
UPSC CSE (IAS) 2027 Prelims Mock Test Series
662 Tests 3 Tests Free
1476 Attempts
4.8(197)
English, Hindi
More Questions from IAS

Start Your Preparation with Prepp Mobile App

Download the app from Google Play & App Store
Download the app from Google Play & App Store
Prepp Mobile App