Which one of the following is a facility to file anonymous complaints ?
Gripe Box
Gripe box — option 3.
What it is. A gripe is a complaint or grievance, and a gripe box is a box placed where employees can drop written complaints without signing them. It is one of the standard methods of grievance identification — the problem it solves is that employees will often not raise a complaint openly, for fear of the supervisor against whom it is directed.
Why anonymity matters here. A grievance procedure only works if grievances actually reach management. The commonest reason they do not is that the aggrieved employee must complain, in the first instance, to the very person he is complaining about. The gripe box bypasses that, at the price of the two costs anonymity always carries: the complaint cannot be investigated with the complainant, and the facility can be misused for malicious or frivolous allegations.
The methods of identifying grievances, of which this is one :
| Method | How it works |
|---|---|
| Gripe box / suggestion box | Anonymous written complaints |
| Open-door policy | Any employee may approach senior management directly; effective in small firms, unwieldy in large ones |
| Exit interview | A departing employee has nothing to lose and often speaks most frankly of all |
| Opinion / morale survey | Periodic anonymous survey of attitudes, which reveals patterns rather than individual cases |
| Observation and “management by walking around” | The supervisor detects discontent from behaviour — absenteeism, indiscipline, falling output |
Why the other three options are nothing at all. A juke box plays music; “wide box” and “hard box” are not terms in management. They are pure filler, which is a hint in itself — where three options are meaningless the fourth is almost certainly the term being tested.
What follows identification is the grievance procedure: a defined, time-bound sequence of steps — immediate supervisor, departmental head, grievance committee, and finally arbitration — with the principles that the grievance be settled at the lowest possible level, as quickly as possible, and that the employee be told the outcome and the reason for it.
Hence, the answer is Gripe Box.
Similar Questions
In Collective Bargaining, an ‘impasse’ refers to :
Which of the following perceive pluralistic approach to Industrial Relation :
A. Work place conflict is seen as a temporary aberration, resulting from poor management, from employees who don’t mix with organisation’s culture.
B. Trade Unions as legitimate representatives of employees interest.
C. Stability in industrial relations as the product of concession and compromises between management and union.
D. Organisations as coalitions of competing interest, where the management role is to mediate amongst the different interest groups.
E. Conflict arises not just because of competing interests within the organisation but because of division within the society between those who own resources and those who have only labour to offer.
Choose the correct answer from the options given below :
What is the belief among pluralists regarding conflict in organisation?
Which of the following are settlement machineries of industrial disputes under Industrial Disputes Act, 1947?
A. Works Committee
B. Collective Bargaining
C. Conciliation
D. Adjudication
E. Voluntary Arbitration
Choose the correct answer from the options given below:
Match the List-I with List-II
LIST I
Forms of StrikesLIST II
Appropriate MeaningA. Economic strike I. A strike aimed at protesting illegal conduct by the employer. B. Unfair labour practice strike II. A strike that results from a failure to agree on the terms of a contract that involves wages, benefits and other conditions of employment. C. Wild cat strike III. A strike that takes place when one union strikes in support of the strike of another. D. Sympathy strike IV. An unauthorized strike occurring during the term of a contract. Choose the correct answer from the options given below:
Which of the following are tripartite bodies ?
(a) Indian Labour Conference
(b) Standing Labour Committee
(c) State Level Advisory Boards
Code :
The Right to strike is a __________.
Which one of the following represents a system where by an employer regularly deducts a portion of employee's wage to pay subscription fee of trade union ?
Consider the following elements :
(a) Actors
(b) Inputs
(c) Context
(d) Output
(e) Ideology
Which of these are not the elements of John T. Dunlop's Framework of Industrial Relations System ?
With respect to collective bargaining match the items in List - I with those in List - II, using the codes at the end of the items.
List - I List - II (a) Win - Lose (i) Winning is everything (b) Lose - Win (ii) Nothing for nothing (c) Lose - Lose (iii) Everything for everything (d) Win - Win (iv) Relationship is paramount Code :
Important Questions from Collective bargaining and workers’ participation in management
Through which one of the following influences of workers’ participation in management regarding ‘safety and welfare and work-related’ issues are resolved?
Assertion A: Workers participation in management is involvement of workers only in such areas of activities of the enterprises where they can make some positive contribution.
Reasoning R: Workers may not be competent enough to understand and appreciate the managerial aspects of the enterprise.
- Which one of the following is not a function of plant council ?
- Which one of the following industrial relations approach believes in state intervention via legislation and the creation of industrial tribunals as supporting management's interest rather than ensuring a balance between the competing groups ?
- What is the term coined for the system of communication and consultation, either formal or informal, by which workers of an organization are kept informed, as and when required, about the affairs of the undertaking and through which they express their opinion and contribute to decision-making process of management ?
