Which statements about quality management are true?
(A) Kaizen concerns continuous improvement.
(B) BIS represents India in ISO.
(C) TQM cannot be applied to crude oil refining.
(D) The conventional Six Sigma benchmark is 3.4 defects per million opportunities, allowing for a 1.5-sigma shift in the process mean.
(E) Statistical quality control is limited to manufacturing industries.
(A), (B), (D) only
A, B and D are true. Kaizen concerns continuous improvement; BIS is India’s ISO member body; and the conventional Six Sigma benchmark is 3.4 defects per million opportunities with a 1.5-sigma mean-shift allowance. C is false because TQM can apply to refining, and E is false because statistical quality control also applies to service processes.
Important Questions from Total Quality Management (TQM) - Teaching
In which of the following, the activities are shown as a network of precedence relationships using activity-on-arrow network construction?
Which of the following TQM techniques prescribes "80/20" rule?
- TQM has the following sub-system :
I. Human resource development
II. Customer focus
III. Zero budgeting
IV. Strategic approach to operations
V. Total employee participation
VI. Modular equipment
Codes : - Match the terms given in List I with the items given in List II and choose the correct answer from the code given below.
List I (Term) List II (Item) (a) Leadership (i) Voice of the customer (b) Customer focus (ii) Strategic direction (c) Planning for improvement (iii) Employee satisfaction outcomes (d) People focus (iv) Partnering outcomes (e) Supplier focus (v) Process control (vi) Assessment outcomes Assertion (A) : Total quality in organization usually depends upon the skill and competency of library staff.
Reason (R) : Quality management is an information-based management system where professional education alone helps the employee to take decisions judiciously.
