List I (Term) List II (Item) (a) Leadership (i) Voice of the customer (b) Customer focus (ii) Strategic direction (c) Planning for improvement (iii) Employee satisfaction outcomes (d) People focus (iv) Partnering outcomes (e) Supplier focus (v) Process control (vi) Assessment outcomes
Matching Management Terms: List I & List II
This question requires matching specific management terms from List I with their corresponding items in List II. The correct pairings are identified based on standard management principles.
Leadership Sets Strategic Direction
Leadership involves defining the overall vision and **strategic direction for an organization.
Customer Focus Captures Voice of the Customer
Customer focus means actively listening to and incorporating the **voice of the customer into business decisions.
Planning for Improvement Uses Assessment Outcomes
Effective **planning for improvement is informed by the results of performance **assessment outcomes.
People Focus Relates to Employee Satisfaction
A primary goal of a **people focus is achieving positive **employee satisfaction outcomes.
Supplier Focus Drives Partnering Outcomes
Emphasizing **supplier focus** helps foster strong relationships and achieve beneficial **partnering outcomes.
Final Correct Matching
Based on the analysis, the correct matches are:
| List I (Term) | List II (Item) |
| (a) Leadership | (ii) Strategic direction |
| (b) Customer focus | (i) Voice of the customer |
| (c) Planning for improvement | (vi) Assessment outcomes |
| (d) People focus | (iii) Employee satisfaction outcomes |
| (e) Supplier focus | (iv) Partnering outcomes |
Therefore, the correct option is (a)-(ii), (b)-(i), (c)-(vi), (d)-(iii), (e)-(iv).
Important Questions from Total Quality Management (TQM) - Teaching
Which of the following statement(s) are true in the context of quality standards?
(A) KAIZEN approach deals with continuous improvement
(B) BIS represents India in ISO
(C) TQM cannot applied to crude oil refining
(D) Six sigma allows 3.4 defects per one million cases
(E) Statistical quality control applications are limited to manufacturing industries
Choose the most appropriate answer from the options given below:
Which of the following TQM techniques prescribes "80/20" rule?
In which of the following, the activities are shown as a network of precedence relationships using activity-on-arrow network construction?
- TQM has the following sub-system :
I. Human resource development
II. Customer focus
III. Zero budgeting
IV. Strategic approach to operations
V. Total employee participation
VI. Modular equipment
Codes : Assertion (A) : Total quality in organization usually depends upon the skill and competency of library staff.
Reason (R) : Quality management is an information-based management system where professional education alone helps the employee to take decisions judiciously.
