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Question

What are the rights of consumers which are to be protected and promoted by Consumer Councils under the Consumer Protection Act ? Answer by using codes below :
(a) Protection against marketing of goods and services which are hazardous to life and property.
(b) Information about quality, quantity and price of goods and services.
(c) Access to a variety of goods and services at competitive prices.
(d) Consumer education.

The correct answer is
(a), (b), (c) and (d) are correct

Consumer Rights Protected Under Consumer Protection Act

The Consumer Protection Act aims to safeguard consumers by defining and enforcing their rights. Consumer Councils play a vital role in promoting and protecting these rights.

Key Consumer Rights Protected

The Act explicitly protects the following consumer rights:

  • Protection Against Hazards: Safeguarding consumers from marketing of goods and services that pose risks to life and property.
  • Right to Information: Ensuring consumers receive accurate information about the quality, quantity, and price of goods and services before making a purchase.
  • Right to Choice: Guaranteeing access to a variety of goods and services at competitive prices, preventing monopolies and unfair trade practices.
  • Consumer Education: Promoting awareness and knowledge among consumers about their rights and available remedies.

Conclusion

Since all the rights listed – protection against hazards, right to information, right to choice at competitive prices, and consumer education – are covered under the Consumer Protection Act and promoted by Consumer Councils, option (d) which includes all points (a), (b), (c), and (d) is the correct choice.

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Important Questions from Consumer Protection - Teaching

  1. If you have faced any product related problem and you want to file a case to claim a compensation of Rs. 1 crore, which redressal agency would you approach ?
  2. Which of the following is not a forum of Consumer Dispute Redressal System?
  3. Which of the following solutions are to be adopted when manufacturers repackage existing products into attractive looking and novel shapes of packs, and advertise the product to be in a new pack ?
    (i) Consumer awareness needs to be increased
    (ii) All practices leading to deceptive packaging to be endorsed
    (iii) Strong legislation
    (iv) Reliable buying guides to be published
    (v) Consuming products in any form from manufacturers
    Choose the correct answer from the code given below :
    Code :
  4. Which of the following are included in the list of voluntary consumer organizations ?
    I. PIL
    II. CGSI
    III. VOICE
    IV. CUTS

    Codes :
  5. Match the items in List – I with List – II
     

    List – IList – II
    I. CPAA. 1969
    II. MRTPB. 1986
    III. The Agricultural Produce ActC. 1955
    IV. The Essential Commodities ActD. 1937
     E. 1980
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