Question
Which of the following internal roadblocks to effective listening is exemplified by the statement "We have never done it that way before"? A Resistance to change B Halo Effect C Stereotyping D Hearing only, not feeling Choose the correct answer from the options given below :
The correct answer is
A only
Listening Roadblock: Identifying Resistance to Change
The statement "We have never done it that way before" directly reflects an unwillingness to adopt new ideas or methods. This is a common internal barrier to effective communication and listening.
Analyzing the Roadblock
- Statement Analysis: The phrase indicates a strong preference for existing procedures and a dismissal of alternative approaches without proper consideration.
- Resistance to Change: This barrier occurs when individuals are unwilling to adapt to new ideas, processes, or information due to comfort with the status quo or fear of the unknown. The given statement is a textbook example of this resistance.
- Other Options:
- The Halo Effect involves judging someone based on a single positive trait, which is irrelevant here.
- Stereotyping involves making assumptions about a group, also not applicable to the statement.
- Hearing only, not feeling relates to a lack of empathetic listening, which is different from resisting procedural change.
Therefore, the statement "We have never done it that way before" specifically exemplifies Resistance to change.
Conclusion
The correct option is A, indicating that only Resistance to change is exemplified by the statement.
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Important Questions from Effective Communication - Teaching
- Arrange the skills of a good communicator in order to perform professional tasks. Use the codes given below :
(a) Observation
(b) Empathy
(c) Encouragement
(d) Summarising
Codes : - Match the LIST-I with LIST-II
LIST-I (Types of groups in communication) LIST-II (Characteristic) A. Primary Group I. Members interact with one another to benefit an audience B. Self-help Group II. Goal is to improve members' skills C. Learning Group III. Membership is based on sentiment D. Public Group IV. All members have a common problem
Choose the correct answer from the options given below: - Which one of the following does not pertain to 4 Cs of successful writing ?
- Skills to face job interviews and getting employed are part of :
- Which of the following are required to become a good listener ?
A. Keep quite while listening
B. Listen with negative attitude towards the speaker
C. Show interest in the speaker
D. Focus on the dress and appearance of the speaker
E. Keep your mind open to every subject and speaker
Choose the correct answer from the options given below:
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