What is the primary function of Zomato’s AI-powered platform ‘Nugget’?
Automating customer support queries
Why in the news?
"Zomato Unveils AI-Powered ‘Nugget’ to Revolutionize Customer Support Automation”
Zomato has launched ‘Nugget,’ an AI-powered customer support platform designed to automate queries and enhance efficiency. Developed over three years, it currently handles over 15 million monthly interactions across Zomato, Blinkit, and Hyperpure, streamlining support services for businesses.
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