In the context of non-verbal communication identify the incorrect statement :
Non-verbal cues and messages are easy to control
Non-verbal communication includes facial expression, gesture, posture, eye contact, tone of voice, use of space, touch and even silence. Much of it happens spontaneously and below conscious awareness.
Because non-verbal cues are largely involuntary — a blush, a tremor in the voice, fidgeting, a fleeting expression — they are hard to control. That is why they often leak a speaker’s real feelings. The statement that non-verbal cues and messages are easy to control is therefore the incorrect one.
The other statements are correct. Silence communicates agreement, disapproval, respect or hurt depending on context. Non-verbal messages are culture-sensitive, since gestures and eye-contact norms differ between societies. When verbal and non-verbal messages conflict, people tend to trust the non-verbal message more because it is seen as harder to fake.
Non-verbal cues and messages are easy to control option is correct.
According to Galloway’s theory, which of the following factors are influencing on non-verbal communication ?
(i) Socio-economic status
(ii) Social life
(iii) Values
(iv) Various language styles
(v) Literacy levels
According to Galloway’s theory, which of the following factors are influencing on non-verbal communication ?
(i) Socio-economic status
(ii) Social life
(iii) Values
(iv) Various language styles
(v) Literacy levels