The rights of the consumer as enunciated under section 6 of the consumer protection Act, 1986 includes: (A) To be protected against the marketing of goods and services which are hazardous to life and property (B) To be assured the competitive price and low cost quality products and services (C) To be assured that consumers' interests will service the due consideration at appropriate forums (D) To be protected for multiple use of products, profits, diversity and equity. (E) To be informed about the quality, potency, purity and price of goods or service Choose the correct answer from the options given below:
(A), (C) and (E) only
Understanding Consumer Rights under the Consumer Protection Act, 1986
The question asks about the specific rights granted to consumers under Section 6 of the Consumer Protection Act, 1986. This Act was a landmark legislation in India aimed at protecting the interests of consumers.
Section 6 of the Consumer Protection Act, 1986, enumerates six key consumer rights:
- The right to be protected against the marketing of goods and services which are hazardous to life and property. (Right to Safety)
- The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be, so as to protect the consumer against unfair trade practices. (Right to Information)
- The right to be assured, wherever possible, access to a variety of goods and services at competitive prices. (Right to Choose)
- The right to be heard and to be assured that consumer's interests will receive due consideration at appropriate forums. (Right to be Heard)
- The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers. (Right to Seek Redressal)
- The right to consumer education. (Right to Consumer Education)
Analyzing the Given Options
Let's examine each statement provided in the options based on the rights listed in Section 6:
- (A) To be protected against the marketing of goods and services which are hazardous to life and property
This statement directly corresponds to the Right to Safety as mentioned in Section 6. It is a fundamental consumer right.
This statement is correct.
- (B) To be assured the competitive price and low cost quality products and services
Section 6 mentions the right to be assured access to a variety of goods and services at competitive prices (Right to Choose). While "competitive price" aligns, the phrase "low cost quality products and services" is not the exact wording used in the Act to describe this right. The emphasis is on access and choice at competitive prices, not necessarily guaranteeing "low cost" or specifically "low cost quality".
This statement is not an accurate or complete representation of a right under Section 6.
- (C) To be assured that consumers' interests will service the due consideration at appropriate forums
This statement aligns with the Right to be Heard, which ensures that consumer concerns are considered and addressed in relevant forums. This is explicitly stated in Section 6.
This statement is correct.
- (D) To be protected for multiple use of products, profits, diversity and equity.
This statement describes concepts like product usage, profit, diversity, and equity, none of which are listed as specific consumer rights under Section 6 of the Consumer Protection Act, 1986.
This statement is incorrect.
- (E) To be informed about the quality, potency, purity and price of goods or service
This statement matches the Right to Information, which guarantees the consumer's right to know details about the goods or services they are purchasing, helping them make informed choices and preventing exploitation.
This statement is correct.
Identifying the Correct Combination
Based on the analysis, the statements that accurately describe consumer rights under Section 6 of the Consumer Protection Act, 1986 are (A), (C), and (E).
| Statement | Analysis based on Section 6, Consumer Protection Act, 1986 | Correct? |
|---|---|---|
| (A) Protection against hazardous goods/services | Matches Right to Safety. | Yes |
| (B) Assured competitive price and low cost quality | Partially matches Right to Choose (competitive price) but "low cost quality" is not standard phrasing. | No |
| (C) Assured consideration of interests at forums | Matches Right to be Heard. | Yes |
| (D) Multiple use, profits, diversity, equity | Not a right under Section 6. | No |
| (E) Informed about quality, potency, purity, price | Matches Right to Information. | Yes |
Therefore, the correct combination of statements is (A), (C), and (E).
Revision Table: Consumer Rights 1986 Act
| Right | Description |
|---|---|
| Right to Safety | Protection from hazardous goods/services. |
| Right to Information | Informed about quality, price, etc. |
| Right to Choose | Access to variety at competitive prices. |
| Right to be Heard | Interests considered in forums. |
| Right to Seek Redressal | Seek remedy against unfair practices. |
| Right to Consumer Education | Acquire knowledge and skills. |
Additional Information: Consumer Protection in India
The Consumer Protection Act, 1986, established a three-tier quasi-judicial machinery at the district, state, and national levels for redressal of consumer disputes. This act was replaced by the Consumer Protection Act, 2019, which further strengthened consumer rights and introduced concepts like e-commerce regulations and product liability. However, the core consumer rights listed in Section 6 of the 1986 Act remain fundamental principles of consumer protection law in India.
Understanding these rights is crucial for every consumer to protect themselves from unfair trade practices and defective goods or services.
Important Questions from Consumer Protection
Which one of the following is not correctly matched with the standardization marks related to consumer protection?
The importance of consumer protection from the business point of view includes:
(A) Social responsibility
(B) Government intervention
(C) Business uses its own resources
(D) Long term interest of business
Choose the correct answer from the options given below:- Which of the following cannot file a complaint under the consumer protection act 2019?
Identify the given standardisation mark.
- Which of the following is NOT a consumer responsibility?
