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Question

Assertion (A) : Continuous improvement is the heart of TQM.

Reasoning (R) : Customer satisfaction and long term success is the aim of TQM.

Codes :

This question was previously asked in
MH SET 2026 Paper 1 Question Paper (25-Oct-2026)
The correct answer is

Both (A) and (R) are true

Total Quality Management is a management philosophy in which every member of an organisation works to improve processes, products and services all the time.

Continuous improvement (kaizen) is regarded as the central principle of this approach, so the Assertion is true.

The stated goal of total quality management is long-term success achieved through customer satisfaction, so the Reasoning is also true.

Therefore both statements are true.

Hence, Both (A) and (R) are true.

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  1. .................... is a client server application that identifies each host on the internet with a unique user-friendly name.

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