An airline offering special lounge for waiting is an example of which one of the following differentiations of the service offer?
Differentiation through special constituents
A special airport lounge adds a supplementary facility to the airline’s basic transport service. It therefore differentiates the service offering through special constituents or features; “constituents” here refers to components of the offer.
| List-1 | List-II |
| (a) Selective distribution | → (i) Convenience items |
| (b) Intensive distribution | → (ii) Consignment, Franchise, symbiotic |
| (c) Exclusive distribution | → (iii) Specialty / high unit value items |
| (d) Special distribution | → (iv) Shopping items |