Which one of the following types of retailers is “D Mart” ?
Let's analyze the different types of retailers to determine which category D Mart falls into based on its business model and offerings.
Here's a brief look at the retailer types provided in the options:
D Mart (Avenue Supermarts Ltd.) is a prominent retail chain in India. Let's consider its characteristics:
Based on its characteristics, particularly its extensive grocery and household product range within a large, self-service format, D Mart is best classified as a Super market, even though it employs a strong value-pricing strategy often associated with discount stores.
| Feature | Discount Store | Super Market | D Mart |
|---|---|---|---|
| Product Range | Limited assortment, focus on price | Wide variety of food, groceries, household items | Wide variety of food, groceries, household items, apparel, etc. |
| Pricing | Significantly lower prices | Competitive pricing, value focus | Competitive/discounted pricing |
| Store Size | Varies, can be large | Typically large | Typically large |
| Primary Focus | Low price | Groceries & Household needs | Groceries & Household needs with value pricing |
This comparison highlights that while D Mart shares the large size and competitive pricing aspects of some large discount stores, its core offering and breadth of merchandise, especially in the grocery category, firmly place it in the Super market category.
| Retailer Type | Key Characteristics | Does D Mart Fit? |
|---|---|---|
| Discount store | Low prices, limited assortment, focus on cost reduction | Partially (low prices), but full assortment is broader |
| Super market | Large size, wide range of groceries, food, household goods, self-service | Yes, strong fit based on product mix and format |
| Convenience store | Small size, limited range, high prices, long hours, easy access | No, too large with too wide a range |
| Catalogue store | Order from catalogue, items retrieved from storage | No, traditional browse-and-pick format |
Retail comes in many forms, each serving different customer needs and market segments. Understanding these formats helps classify businesses like D Mart.
D Mart's model is often described as a mix, sometimes called a 'value supermarket' or 'discount hypermarket' by analysts, but the closest standard classification from the given options is clearly 'Super market' due to its focus on groceries and household essentials as the core offering in a large format.
Which one of the following is an example of hybrid service offering?
Which of these are readily accepted distinguishing characteristics of the services that create unique strategic challenges?
A. Inflexibility
B. Perishability
C. Inseparability
D. Intangibility
E. Inscrutability
Choose the most appropriate answer from the options given below:
Survey instruments used to assess customer perception of service quality are called
A. CETSCALE
B. SERVQUAL
C. SERVPREF
D. DINESERV
E. RSQS
Choose the most appropriate answer from the options given below:
Some doctors charge patients for missed appointments because the service value existed only at that point and disappeared when the patient did not show up, is an example of which one of the following four service characteristics?
Projecting the expected profits from customers is a measure of: