Consumer Redressal Agency Selection Factor
The primary factor determining which consumer redressal agency handles a dispute is the monetary value of the goods and services involved.
The Consumer Protection Act establishes a three-tier quasi-judicial machinery:
- District Consumer Disputes Redressal Commission (District Commission)
- State Consumer Disputes Redressal Commission (State Commission)
- National Consumer Disputes Redressal Commission (National Commission)
Each commission has specific pecuniary jurisdiction, meaning they can handle cases involving claims up to a certain value.
Jurisdictional Limits for Redressal Agencies
| Agency | Pecuniary Jurisdiction (Value of Goods/Services) |
|---|---|
| District Commission | Up to ₹50 Lakhs |
| State Commission | Above ₹50 Lakhs and up to ₹2 Crores |
| National Commission | Above ₹2 Crores |
Therefore, the value of goods and services sold dictates whether a complaint is filed at the district, state, or national level.
Important Questions from Consumer Protection Act, 1986
- Which are the four rights given to consumers through the ‘Bill for Consumer Rights’ ?
I. Right to safety
II. Right to security
III. Right to choose
IV. Right to information
V. Right to redressal
VI. Right to be heard
Codes : Match the items given in List-I with the items given in List-II :
List – I List – II I. Agricultural marketing A. ISI mark II. Environment friendly products B. Hall mark III. Product certification C. Agmark IV. Gold jewellery D. Trademark E. Eco mark
Codes :Match the List-I with List-II
LIST I LIST II A. Right to Safety I. Consumers have a right against the marketing of goods, products or services which are hazardous to life & property. B. Right to be assured II. Consumers have a right to know about the quality, quantity, potency, purity, standard and price of goods or services. C. Right to be informed III. Consumers have a right to be assured that their interest will receive due consideration at appropriate commission D. Right to be heard IV. Consumer has the opportunity to choose from a wide range of products at reasonable rates.
Choose the correct answer from the options given below:
