Total Quality Management (TQM) is a concept started in the year:
1983
Total Quality Management (TQM): Understanding its Origin Year
Total Quality Management (TQM) is a management philosophy that focuses on improving the quality of products and services by involving everyone in the organization in the process. It aims to achieve long-term success by creating customer satisfaction.
The concept of Total Quality Management (TQM) gained prominence and was formally introduced or defined in a specific year. Knowing the origin year helps in understanding the historical development of quality management practices.
Identifying the Origin Year of Total Quality Management
Based on historical accounts and the formal recognition of the concept, Total Quality Management (TQM) is widely considered to have been introduced in a particular year from the given options. Let's look at the options provided:
- 1981
- 1980
- 1983
- 1982
Among these options, the year often associated with the formal introduction or definition of the Total Quality Management (TQM) concept is 1983. This period saw increasing attention on quality improvement methodologies, particularly in the United States, influenced by earlier quality pioneers.
Analysis of the Options
Let's examine the options relative to the established timeline of TQM's development:
| Year | Relevance to TQM Origin |
|---|---|
| 1980 | While quality management concepts were evolving, 1980 is generally not cited as the specific origin year for the TQM concept itself. |
| 1981 | Similarly, 1981 does not mark the formal introduction or widely accepted origin year of TQM. |
| 1982 | 1982 is also not the year typically cited as the origin of TQM. |
| 1983 | The year 1983 is widely recognized as the year the term Total Quality Management (TQM) was formally defined and promoted, particularly by the U.S. Naval Air Systems Command, as a strategic approach to quality improvement. |
Therefore, the year 1983 is the correct answer, representing the widely accepted origin year for the concept of Total Quality Management (TQM).
Key Principles Associated with Total Quality Management (TQM)
Regardless of the exact starting year, TQM is characterized by several core principles:
- Customer focus
- Employee involvement
- Process approach
- Integrated system
- Strategic and systematic approach
- Continual improvement
- Fact-based decision making
- Communication
These principles guide organizations in implementing TQM to achieve quality excellence.
Revision Table: Total Quality Management Key Facts
| Concept | Key Point |
|---|---|
| Total Quality Management (TQM) | Management philosophy focusing on customer satisfaction through quality improvement involving everyone. |
| Origin Year | 1983 (widely accepted year of formal definition/promotion) |
| Core Aim | Long-term success through customer satisfaction. |
Additional Information: Evolution of Quality Management
The concept of quality management evolved over time, with TQM being a significant phase. Earlier phases included:
- Inspection: Focusing on checking products after production.
- Quality Control (QC): Introducing statistical methods to monitor processes.
- Quality Assurance (QA): Systematizing quality processes to prevent defects.
- Total Quality Management (TQM): Expanding quality focus to the entire organization and its culture.
- Six Sigma & Lean: More recent methodologies focusing on process variation reduction and waste elimination.
Understanding this evolution provides context for the importance and development of Total Quality Management (TQM).
Important Questions from Quality in Education
- One of the accreditation schemes under NABET involves quality of:
Arrange in order the following stages of evolution of Organisational Quality Management.
A. Quality Management
B. Quality Assurance
C. Quality Inspection
D. Quality Control
E. Total Quality Management
Choose the correct answer from the options given below:
Match List I with List II
List I
(Quality Approach)
List II
(Purpose)
A.
Quality Control
I.
To decide if a worker's job met its requirements
B.
Quality Assurance
II.
To fulfil customer needs at lowest cost
C.
Quality Inspection
III.
To eliminate the variation in the production process
D.
Quality Management
IV.
To meet 100% of product specification
Choose the correct answer from the options given below:
Which of the following are the guidelines of Edward Deming for quality improvement of management?
A. Allocate huge sum of money
B. Eliminate fear
C. Use modern training methods on the job
D. Force employees to perform better
E. Stop depending on mass inspection
Choose the most appropriate answer from the options given below:
Which of the following are applicable to Quality Council of India ?
A. It is under the Ministry of Commerce and Industry.
B. It is operated by the Government of India only
C. It is under the Ministry of Education
D. It was formed in 1997.
E. It is a non-profit autonomous society.
Choose the correct answer from the options given below:
