IBPS Candidate Grievance Lodging and Redressal Mechanism

Updated On -

Jun 9, 2020

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IBPS or the Institute of Banking Personnel Selection recently launches the grievance redressal system online. It is designed to provide the candidates with an opportunity to put forward any complaints they have regarding advertisement, registration, correction of application form data, and many more. The autonomous body that came into being in 1975 introduced this portal for faster and satisfactory resolution of all kinds of complaints and grievances that the candidates have. Now the grievance redressal system has been made completely online and all other means have been discontinued since 1 April 2016.

How does IBPS CGRS work?

According to the official notice from IBPS-

“Replies on grievances lodged shall be given at the registered email address by our Help Desk within a reasonable time after registering the grievances.”

  • The candidates have to head over to the official website, specifically designed for lodging the complaint-
  • There is a tab to “register a new complaint” through which they will have to input all the details of the complaint they have.
  • Once the registration of the complaint is completed, a unique complaint number will be given. This number can be later used for tracking the complaint status through the same website.
  • The lodging of the complaint should be done using a valid email ID through which all the responses from IBPS will be sent. No other mode of communication will be entertained.
  • To clarify any doubt regarding the recruitment process and how the grievance redressal mechanism works, the candidate can also check the link under the heading “Candidate Grievance Lodging and Redressal Mechanism” on the official website of IBPS.

Check IBPS PO Pattern & Syllabus

List of issues resolved by IBPS CGRS

The following is a list of issues which are resolved by the Grievance redressal system and you can also find relevant information through a list of FAQ they have published.

Education and age criteria Registration date and online payment Registration link Inability to upload photo and signature
Confirmation mail and password Payment debited but no confirmation of registration Status of registration Date of birth
category Name  Gender  Marks percentage 
Address  Mobile number  OBC by state but not central list Forgot registration password or number
Not received SMS or call letter email  Cannot download Pre-exam Training call letter Trouble with exam call letter Request for changing centre/venue/date/time
Allotted exam centre is different Cannot locate exam centre Not allowed entry to exam centre Re-examination/system server problem
Invalid login Forgot password Cut-off marks Normalization method
Rechecking of exam score Reason for candidature cancellation Answer sheet copy Cannot download interview call letter
Reprint application form Request for change in category Interview document related troubles Category/disability certificate
Original documents Rearrange interview/ not received call letter Review of interview marks Invalid login
Dissatisfaction with interview marks Email for bank appointment not received Changing bank preference Merit list declaration
Release of waiting list Appeal not to hold exams till waitlist is exhausted No call from bank despite allotment Non-cooperation from the bank

There are many other factors too based on which complaints can be lodged but the above-mentioned are the most common ones.

Check IBPS PO Application & Registration

The IBPS candidate Grievance redressal System is one of the best initiatives of the institute to encourage candidate’s active participation in voicing any trouble they face and to improve the overall functioning of the body. The portal is simple and easy enough to use but do note that a considerable amount of time should be given to the help desk to revert back.


Ques. What are the educational and age criteria for CWE selection?

Ans. The age limit is between 18 years and 28 years and the candidate must have 60% aggregate in 10+2 and 3 years of graduation must be qualified too. The details of the educational and age criteria can be found in the official notice released by IBPS for CWE and the candidates must go through it very carefully to find all these details.

Ques. What to do if you do not receive a confirmation mail and password for registration?

Ans. The email and the SMS for confirmation of registration is triggered at the same time. Make sure that you are checking the registered phone number and email ID that has been used in the application form. In case you do not receive it, wait for a few minutes as network issues can also trigger such delays.

Ques. I entered incorrect DOB/Name/category/mobile number etc. while registering. How to change it?

Ans. No changes can be made after the submission of the form. There is an option to edit and make changes before final submission but once the final submission is clicked, the changes can no longer be made. Hence, candidates are advised to check the documents multiple times before submission.

Ques. What to do when a pre-exam training call letter cannot be downloaded?

Ans. The pre-exam call letter is sent only to the SC/ST and minorities. Also if you did not opt for the pre-exam training while registering the application, you will not be called for it or receive any mail to download regarding this subject.

Ques. Why can’t I download the exam-call letter?

Ans. Make sure the registration and login were correctly done which is a major reason why many candidates are unable to download the exam call letter.

Ques. I cannot locate the exam centre. What should I do?

Ans. It is advised that the candidates visit the allotted exam centre and its location at the earliest to avoid last-minute confusions. Once you receive the admit card, check the GPS location of the exam centre and if possible pay a visit beforehand so that you know the route to take on the exam day.

Ques. My payment got debited but I did not receive the confirmation mail. What should be done?

Ans. Keep a copy of the e-receipt and the application form. The e-receipt is only generated when the transaction is successful. In such cases, refresh the page or login again to check whether the status is showing up. Also, some banks take a few hours to process the transaction, and hence you may have to wait till that time for receiving the confirmation mail. In case the confirmation mail does not come, eventually, the amount will be reverted back to your account and you have made a fresh payment.

*The article might have information for the previous academic years, please refer the official website of the exam.